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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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Finesse Admin - Error on page.

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Finesse Admin - Error on page.
Answer
2/8/12 7:49 PM
I've run into a issue where the Finesse admin page fails to load.  Whenever it fails to load it always expresses that there has been an error detected where access has been denied to a gadget.  When this occurs, the circular loading symbols near the reset buttons on all panels never stop spinning and the submit/reset buttons themselves do not respond to input.
 
Once the error turns up once, there is no choice but to reinstall Finesse in order to change anything, such as layout.  After the reinstall the system can be fine for 3 days, or the admin page will fail to load on the 1st attempt to access the admin page (happened on my most recent install), but as soon as I get that error on page message I have never been able to access the admin page again.  I tried clearing all browser history, lowering the security to the lowest settings, making the Finesse server a trusted site.
 
I am running (ICM 8.5.3, Finesse 8.5.3, and CCM 8.6.1a).  I was getting the same issue with CCM 8.0.3, and hence went with the upgrade to try and resolve the issue.
 
Anyone else experiencing issues like this with the Finesse admin page errors out on attempting to load it's own internal gadgets?

 
Message: Access is denied.
 
Line: 196
Char: 20356
Code: 0
URI: https://192.168.253.219/gadgets/concat?container=default&gadget=http%3A%2F%2Flocalhost%2Fcfadmin%2Fgadgets%2FWrapupReasonGadget.xml&debug=0&nocache=1&type=js&1=http%3A%2F%2Flocalhost%2Fcfadmin%2Fthirdparty%2Fjquery%2Fjs%2Fjquery-1.5.min.js&2=http%3A%2F%2Flocalhost%2Fcfadmin%2Fthirdparty%2Fdojo%2Fdojo.xd.js&3=http%3A%2F%2Flocalhost%2Fcfadmin%2Fthirdparty%2Futil%2Fconverter.js&4=http%3A%2F%2Flocalhost%2Fcfadmin%2Fjs%2Futilities%2FLogger.js&5=http%3A%2F%2Flocalhost%2Fcfadmin%2Fjs%2Futilities%2FUtilities.js&6=http%3A%2F%2Flocalhost%2Fcfadmin%2Fjs%2Futilities%2FMessageDisplay.js&7=http%3A%2F%2Flocalhost%2Fcfadmin%2Fjs%2Futilities%2FI18n.js&8=http%3A%2F%2Flocalhost%2Fcfadmin%2Fthirdparty%2Fjabberwerx%2Fjabberwerx.min.js&9=http%3A%2F%2Flocalhost%2Fcfadmin%2Fjs%2FFinesseBase.js&10=http%3A%2F%2Flocalhost%2Fcfadmin%2Fjs%2Fclientservices%2FClientServices.js&11=http%3A%2F%2Flocalhost%2Fcfadmin%2Fjs%2Frestservices%2FNotifier.js&12=http%3A%2F%2Flocalhost%2Fcfadmin%2Fjs%2Frestservices%2FRestBase.js&13=http%3A%2F%2Flocalhost%2Fcfadmin%2Fjs%2Frestservices%2FRestCollectionBase.js&14=http%3A%2F%2Flocalhost%2Fcfadmin%2Fjs%2Fcontainer%2FLog.js&15=http%3A%2F%2Flocalhost%2Fcfadmin%2Fjs%2Fgadget%2FConfig.js&16=http%3A%2F%2Flocalhost%2Fcfadmin%2Fciscowidgets%2FWrapupReasonTable.xd.js&17=http%3A%2F%2Flocalhost%2Fcfadmin%2Fciscowidgets%2FFinesseXmlStore.xd.js
 
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RE: Finesse Admin - Error on page.
Answer
2/8/12 8:42 PM as a reply to Tony Heaney.
Another note to add. If i try and access the URL directly listed above I get a permission issue failure, but if I change the nocache=1 to nocache=0, the page will successfully be sent.
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RE: Finesse Admin - Error on page.
Answer
2/15/12 6:42 PM as a reply to Tony Heaney.
Found my issue. Dumb mistake.

Apparently the Finesse admin web site runs under to http and https, but the https site does not have appropriate permissions to access the concat function.

If I run the admin under http, it works fine.
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