Blogs

Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

Showing 1 - 5 of 22 results.
Items per Page 5
of 5
First Previous Last

Forums

« Back to General Questions

How to upload files to the Finesse directories

Combination View Flat View Tree View
Threads [ Previous | Next ]
How to upload files to the Finesse directories
files upload developer develepment
Answer
2/24/12 6:17 PM
Hi,
 
For developing/customizing the Finesse layout, a customer was using the root user so he could upload files to the directories of Finesse.
 
Now, with the FCS version, that is not possible anymore, as there is no root access. I'm not a development expert but, reading the Developers Guide, could not find information on how to upload files to the Finesse server.
 
Can you please help? Is this information on another guide or is there another method of doing it?
 
Thanks,
Zelino
Flag

RE: How to upload files to the Finesse directories
Answer
2/24/12 6:35 PM as a reply to Zelino Rocha.
Additionally, should the custom Gadgets be uploaded to the server? Should the procedure be the same as the one to upload the layout file?
Flag

RE: New Message from Zelino Rocha in 2385312 - General Questions: RE: How t
Answer
2/27/12 5:29 PM as a reply to Zelino Rocha.
The Finesse layout file is edited using the Finesse Admistration page and the Layout tab .


Finesse requires you have an external web server to host your gadgets. You cannot upload your custom gadgets to the Finesse server.
Flag

RE: New Message from Zelino Rocha in 2385312 - General Questions: RE: How t
Answer
2/27/12 6:09 PM as a reply to David Lender.
Ok. Thanks David!
Flag

Collateral


No files available