Blogs

Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

Showing 1 - 5 of 22 results.
Items per Page 5
of 5
First Previous Last

Forums

« Back to General Questions

Access to Finesse

Combination View Flat View Tree View
Threads [ Previous | Next ]
Access to Finesse
Answer
3/28/12 9:28 PM
In the earlier versions (pre-fcs) of Finesse it was possible
to upload teh customized Finesse interface to the Finesse Server. Based on this
a customization of Finesse was built. With the FCS version this possibility doesn’t
exist anymore.
The objective is to have two frames, and in one have the
Finesse and on the other have the internal applications. The communication
between both frames is made using "cross-document messaging"
(http://msdn.microsoft.com/en-us/library/cc511311(v=vs.85).aspx).
At this time even with the files in a different web server,
it is not possible to have the Finesse interface working. Apparently it does
not communicate with the Finesse server.
 Can you provide any
leads on how I can make the Finesse frame communicate with the server?
I'm attaching the code files of the Finesse frame in zip format.
Thanks
Attachments:
Flag

RE: New Message from RICARDO PIPA in 2385312 - General Questions: Access to
Answer
3/28/12 9:34 PM as a reply to RICARDO PIPA.
Your gadgets need to be hosted on your own web server. It was never intended for you to host your gadget in Finesse. This may be available in a future release.



Finesse comes with some gadgets but the source or interface to these is not made available.



The gadget itself runs in an iframe. The SampleGadget_Final that comes with the Finesse SDK uses an iframe.


You can use gadgets.io to communicate between gadgets by publishing to a hub topic. See the OpenSocialContainer specification here http://www.openajax.org/member/wiki/OpenAjax_Hub_2.0_Specification



You cannot communicate with the Finesse gadgets from your iframe. You can use the Finesse libraries to subscribe to updates to the User and Dialog objects.
 
I notice your CallControl.xml uses the javascript libraries from the Finesse server.  This is not supported.  You need to download the SDK and place those libraries on your own server where you are hosting your gadget.
Flag

RE: Access to Finesse
Answer
3/30/12 10:14 AM as a reply to David Lender.
Where can we download the Cisco Finesse SDK?
Flag

RE: Access to Finesse
Answer
3/30/12 10:31 PM as a reply to Joao Santos.
Where can we download the Cisco Finesse SDK?

 
From the Finesse documentation page
 
http://developer.cisco.com/web/finesse/docs
Flag

Collateral


No files available