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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
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Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
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bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
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I. Disclaimer
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The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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RE: gadget.io.makerequest GET with Paramaters fails with 403

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gadget.io.makerequest GET with Paramaters fails with 403
Answer
4/13/12 10:03 PM
Team,
 
I'm trying to use the gadget.io.makerequest method to retrieve JSON data within my gadget.  I have this working if I do not pass any paramters to my service, however, if I add ?parameter=value  I get a 403 error. I have been able to succesfully call this service with paramters direclty form the web browser as well as an http client.  
 
Here's the code I'm using:
 

function makeJSONRequest() {
    var params = {};
    params[gadgets.io.RequestParameters.CONTENT_TYPE] = "text/html";
    params[gadgets.io.RequestParameters.METHOD] = gadgets.io.MethodType.GET;
    var url = "http://app02:8080/soap.php?accountNumber=11111";
    gadgets.io.makeRequest(url, response, params);
};

 
 
Here's what I see returned from the request:
<ol class="properties properties-tree monospace" style="box-sizing: border-box; outline-style: none; outline-width: initial; outline-color: initial; font-size: 11px !important; font-family: Menlo, monospace; padding-top: 0px; padding-right: 6px; padding-bottom: 2px; padding-left: 16px; list-style-type: none; list-style-position: initial; list-style-image: initial; min-height: 18px; display: block; -webkit-text-size-adjust: none; line-height: normal; margin: 0px;">
<li class="parent expanded selected" style="box-sizing: border-box; margin-left: 1px; white-space: nowrap; text-overflow: ellipsis; overflow-x: hidden; overflow-y: hidden; -webkit-user-select: text; cursor: auto;">http://app02:8080/soap.php?accountNumber=11111: {,…}<ol class="children expanded" style="box-sizing: border-box; display: block; -webkit-padding-start: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; margin: 0px;">
<li style="box-sizing: border-box; margin-left: 12px; white-space: nowrap; text-overflow: ellipsis; overflow-x: hidden; overflow-y: hidden; -webkit-user-select: text; cursor: auto;">DataHash: "csqkfhq4gui851dd113bdce9fg"</li>
<li style="box-sizing: border-box; margin-left: 12px; white-space: nowrap; text-overflow: ellipsis; overflow-x: hidden; overflow-y: hidden; -webkit-user-select: text; cursor: auto;">body: "<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">↵<html><head>↵<title>403 Forbidden</title>↵</head><body>↵<h1>Forbidden</h1>↵<p>You don't have permission to access /soap.php↵on this server.</p>↵</body></html>↵"</li>
<li style="box-sizing: border-box; margin-left: 12px; white-space: nowrap; text-overflow: ellipsis; overflow-x: hidden; overflow-y: hidden; -webkit-user-select: text; cursor: auto;">rc: 403</li>
</ol></li>
</ol>
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RE: gadget.io.makerequest GET with Paramaters fails with 403
Answer
4/16/12 3:44 PM as a reply to David Womer.
It appears the error is coming from your web server not Finesse. I suggest you try content-type application/xml rather than text/xml.
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RE: gadget.io.makerequest GET with Paramaters fails with 403
Answer
4/16/12 4:28 PM as a reply to David Lender.
Hi David,

This appears to be working today. I'm guessing it was some kind of cacheing issue but I'm not sure where the problem was. I tried a number of different content types, restarted the web server, and restarted by dev environment but kept getting the same result. Does Finesse cache the widget code?

The strange part about this is that it would only fail when I passed parameters in the URL string. Otherwise it would work fine. You can see the request on the web server side:

172.35.1.67 - - [13/Apr/2012:14:54:00 -0500] "GET /soap.php?accountNumber=11111 HTTP/1.1" 403 210
127.0.0.1 - - [13/Apr/2012:15:07:26 -0500] "GET /soap.php?accountNumber=11111 HTTP/1.1" 200 193

the 172.35.1.67 address is Finesse. I was just about to turn up some additional logging, but it starting working.

-Dave
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RE: gadget.io.makerequest GET with Paramaters fails with 403
Answer
4/16/12 5:01 PM as a reply to David Womer.
Does Finesse cache the widget code?


 
No cache.  You should be able to just logout the agent(s) and log back in again and the latest gadget xml is fetched.
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RE: gadget.io.makerequest GET with Paramaters fails with 403
Answer
4/16/12 6:53 PM as a reply to David Lender.
David - Thanks for the response. I think I figured out where the cacheing is occurring. gadgets.io.makerequest() caches web calls be default, so you need to disable cacheing when the request is made as outlined in this document:

http://code.google.com/p/opensocial-resources/wiki/GadgetsMakeRequest

The following code is working for me now:


function makeJSONRequest(webServiceURL) {

var refreshInterval = 0; // no cache
var ts = new Date().getTime();
var sep = "?";
if (refreshInterval && refreshInterval > 0) {
ts = Math.floor(ts / (refreshInterval * 1000));
}
if (webServiceURL.indexOf("?") > -1) {
sep = "&";
}
webServiceURL = [ webServiceURL, sep, "nocache=", ts ].join("");

var params = {};
params[gadgets.io.RequestParameters.CONTENT_TYPE] = "text/html";
params[gadgets.io.RequestParameters.METHOD] = gadgets.io.MethodType.GET;
gadgets.io.makeRequest(webServiceURL, response, params);
};
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