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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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Finesse Layout XML Problem - cannot modify

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Finesse Layout XML Problem - cannot modify
finesse finesse javascript api layout_xml
Answer
5/15/12 12:18 PM
Hi,
 
We have successfully installed Finesse in our lab environment.
We are trying to install the sample screenpop gadget provided but having serious java-script errors.
 
In fact, I cannot view the "Finesse Layout XML" tab properly. It opens in a squeezed box.
On firefox using a web-console, I managed to gather following error messages:
 
I get few lines of following error message after some successful POST messages:
 
Could not find a translation for en-US                                       concat...ings.js (line 1408)


Then, I get following error message:
<a>


</a>

uncaught
exception: Could not load cross-domain resources:
dojox.grid.DataGrid
dojo.data.ItemFileReadStore dijit._Widget dijit._Templated
dijit.form.Button dijit.form.SimpleTextarea dijit.form.CheckBox
dojox.data.XmlStore dojo.parser dojo.data.util.simpleFetch
dojo.data.util.filter dojox.xml.parser dojox.xml.DomParser
ciscowidgets.SignoutReasonCodeTable


<a>parse</a>()shindi...debug=1 (line 987)


str = "postmessage.test"



<a>onmessage</a>()shindi...debug=1 (line 1508)


packet = <a>message </a>
<a>
<pre class="errorSourceCode " title="return window.JSON.parse(str);">return window.JSON.parse(str);</pre>
</a><a>
shindi...debug=1 (line 987)


</a>







uncaught exception: Could not load cross-domain resources: dijit.form.Button dijit.form.TextBox


followed by these error messages:

uncaught
exception: Could not load cross-domain resources: dojox.grid.DataGrid
dojo.data.ItemFileReadStore dijit._Widget dijit._Templated
dijit.form.Button dijit.form.SimpleTextarea dijit.form.CheckBox
dojox.data.XmlStore dojo.parser dojo.data.util.simpleFetch
dojo.data.util.filter dojox.xml.parser dojox.xml.DomParser


uncaught exception: Could not load cross-domain resources: dijit.form.Button dijit.form.TextBox


uncaught exception: Could not load cross-domain resources: dijit.form.Button dijit.form.TextBox


uncaught
exception: Could not load cross-domain resources:
ciscowidgets.ReasonCodeTable dojo.data.util.simpleFetch
dojo.data.util.filter dojox.xml.parser dojox.data.XmlStore
dojox.xml.DomParser


uncaught exception: Could not load cross-domain resources: dijit.form.Button dijit.form.TextBox dijit.form.Select

15:54:49:
ERROR - url: , lineNumber: 0, msg: uncaught exception: Could not load
cross-domain resources: dijit.form.Button dijit.form.Textarea <a>
Log.js (line 104)
</a>

uncaught exception: Could not load cross-domain resources: dijit.form.Button dijit.form.Textarea




Did I miss something during installation or anything to be done post-install for any addtional mandatory configurations.


Thanks for  assistance






 
 
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RE: Finesse Layout XML Problem - cannot modify
Answer
6/14/12 7:02 PM as a reply to Jawad Bokhari.
Make sure you are using IE8 or later and that you are using http not https
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