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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
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Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
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bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
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I. Disclaimer
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The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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Having problems in making the Sample ScreenPop gadget to work in 8.5(3)

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Having problems in making the Sample ScreenPop gadget to work in 8.5(3)
Answer
5/23/12 6:31 AM
I am new to Gadget Development and this is my first day working on Cisco Finesse. I apologize, if this is simple basic quesiton.

I have downloaded the Sample ScreenPop gadget provided under the Documentation Link. We have Cisco Finesse v8.5(3). I am trying to make the sample ScreenPop gadget to work in our env. I have hosted the downloaded screen pop gadget under Tomcat Server v5.0.28 and changed the Finesse Layout xml to plugin the ScreenPop gadget.

When launching the desktop the ScreenPop gadget shown correctly. However when I take inbound call, the screen pop is not occuring.

I also tried SampleGadget_Final which is bundled with the finesse-javascript-library-0.3-SNAPSHOT-bin.zip. When I launch the desktop, the gadget displays the user info like first name, last name, extension etc correctly. However, when I take inbound call, the screen pop is not occuring.

I have copied the Finesse.js and jquery-1.5.min.js in the same folder where I have the sample gadgets.
According to the documentation, Clients are automatically subscribed to receive the User & Dialogs Notification Feeds for the same user. However, it looks like to me that I am not getting the Dialog notification feeds.

I have reviwed the Tomcat and Desktop logs and didn't see anything suspicious. I checked using CLI that the Notification Service and it is up and running.
I checked navigating to the http://<IP ADDRESS>:7071/index.html and showing the "Openfire HTTP Binding Service"
Can anyone help me to point out what is that I am missing?
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RE: New Message from Ashok Rangarajan in 2385312 - General Questions: Havin
Answer
5/23/12 5:14 PM as a reply to Ashok Rangarajan.
Do you have callvariable 3 (for SampleGadget_Final) assigned for the call ? Using SampleGadget_Final, are you able to change agent state? If so, can you place a call from the desktop to another agent? When you do, do you see the Dialog frame of the SampleGadget_Final update with the call Id, etc?



For the Sample ScreenPop Gadget, does it display “Screen pop goes here”? Do you have callvariable 1 defined?
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RE: Having problems in making the Sample ScreenPop gadget to work in 8.5(3)
Answer
7/26/12 5:40 PM as a reply to David Lender.
Which browser are you using? The screenpop gadget was tested in Firefox 14 There was an issue with IE 9 that has been resolved and the screenpop gadget updated. The issue is IE 9 does not instantiate the console object unless the developer tools are open. This code was added to the screenpop gadget to handle the null console when developer tools are not open.

if (!window.console) window.console = {};
if (!window.console.log) window.console.log = function () { };
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