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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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Finesse Multi Line General Question

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Finesse Multi Line General Question
Answer
6/14/12 4:58 PM
We are migrating to UCCE 8.5.x in September and we plan on turning on what is referred to multi-line so we can track statisitcs on both ACD and non-ACD lines.  My understanding from Cisco Live this week is this feature "multi-line" must be disabled if we want to use Finesse as our CTI client. 
 
Is what Finesse has in the 9.0 BOM where "multi-line must be disabled" the same as the new UCCE feature for "multi-line" or am I mis-interpreting the information?  Just want to be sure in case we move to Finesse as the desktop client from CTIOS that we don't have to take a feature away.
 
Thank you,
Bill Westby
Medtronic - Diabetes 
 
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RE: Finesse Multi Line General Question
Answer
6/14/12 7:37 PM as a reply to Bill Westby.
As of Finesse 9.0, multi-line is not supported. It is on the roadmap for a future release.
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RE: Finesse Multi Line General Question
Answer
6/15/12 8:32 PM as a reply to David Lender.
Thank you David, exactly info we were looking for.
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