Hello,

I am new to Cisco finesse world.
I have already run Cisco finesse desktop and understand the Web 2.0 gadgets structure.

I have also downloaded some sample gadgets (eg. screenpop) from Cisco blog.
However I am little bit confuse in using those gadgets in Cisco finesse desktop.

I know that I need to update finesse layout in Cisco Finesse Administration console.
But I don’t know how to upload those new gadgets inside Cisco Tomcat on Cisco Finesse server.

Please guide me to upload new files on finesse server.
Is there any guide which help me to use command line interface on finesse server.

Thanks in advance.

Regards,
Pavan

Hi Pavan,

Could you plz help and guide me on how to upload a gadget on a finesse server and then use the same in the Finesse Layout Xml.

Thanks,
Akansha

I hosted the gadget thru IIS in my own computer. The url is as follows:

http://<mycomputerIPaddress>/FINESSE/screenpop/Screenpop.xml

and added the same in Finesse Layout Xml.


But i am getting the following error now:

There were issues rendering this gadget.
org.apache.http.conn.ConnectTimeoutException: Connect to <mycomputerIPaddress> timed out.


Thanks for ur help!

Thanku so much.. the gadget is working now.

You need to retrieve the list of media properties associated to the call object
Media properties contains call variables and ecc variables associated with the dialog object.

See the GoogleMapsScreenpop sample for this.
The sample will guide you for using callvariables in finesse desktop