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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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RE: Cisco Finesse - how to upload gadgets

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Cisco Finesse - how to upload gadgets
gadgets upload tomcat
Answer
8/9/12 12:16 PM
Hello,

I am new to Cisco finesse world.
I have already run Cisco finesse desktop and understand the Web 2.0 gadgets structure.

I have also downloaded some sample gadgets (eg. screenpop) from Cisco blog.
However I am little bit confuse in using those gadgets in Cisco finesse desktop.

I know that I need to update finesse layout in Cisco Finesse Administration console.
But I don’t know how to upload those new gadgets inside Cisco Tomcat on Cisco Finesse server.

Please guide me to upload new files on finesse server.
Is there any guide which help me to use command line interface on finesse server.

Thanks in advance.

Regards,
Pavan
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RE: Cisco Finesse - how to upload gadgets
Answer
8/9/12 2:04 PM as a reply to Pavan Pardeshi.
I got this working.

Thanks anyways.
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RE: Cisco Finesse - how to upload gadgets
Answer
8/29/12 8:59 AM as a reply to Pavan Pardeshi.
Hi Pavan,

Could you plz help and guide me on how to upload a gadget on a finesse server and then use the same in the Finesse Layout Xml.

Thanks,
Akansha
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RE: Cisco Finesse - how to upload gadgets
Answer
8/29/12 9:41 AM as a reply to Akansha Agarwal.
Hi Akansha,

There is no need to upload the gadgets on finesse server. We can host the gadgets on our own server.
You can host the sample gadgets on IIS OR Apache server.

After uploading, just make the reference in finesse layout as below,
<gadget>http://IP-Address//CallControl/CallControl.xml</gadget>

where IP_Address is the server's ip address where you hosted your sample gadgets.

Thanks,
Pavan
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RE: Cisco Finesse - how to upload gadgets
Answer
8/29/12 10:58 AM as a reply to Pavan Pardeshi.
I hosted the gadget thru IIS in my own computer. The url is as follows:

http://<mycomputerIPaddress>/FINESSE/screenpop/Screenpop.xml

and added the same in Finesse Layout Xml.


But i am getting the following error now:

There were issues rendering this gadget.
org.apache.http.conn.ConnectTimeoutException: Connect to <mycomputerIPaddress> timed out.


Thanks for ur help!
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RE: Cisco Finesse - how to upload gadgets
Answer
8/29/12 11:30 AM as a reply to Akansha Agarwal.
Please check if your IIS is working i.e. port 80 is not blocked by some other application.

Usually Cisco communicator is blocking port 80.
Or try with some other samples.
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RE: Cisco Finesse - how to upload gadgets
Answer
8/30/12 8:58 AM as a reply to Pavan Pardeshi.
Thanku so much.. the gadget is working now.
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RE: Cisco Finesse - how to upload gadgets
Answer
8/30/12 11:00 AM as a reply to Akansha Agarwal.
Can you please guide me on how to add call variables and hence add ECC variables to it. I want to see the Name of the person calling me in Finesse Agent Desktop.

Thanks!
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RE: Cisco Finesse - how to upload gadgets
Answer
8/30/12 12:05 PM as a reply to Akansha Agarwal.
You need to retrieve the list of media properties associated to the call object
Media properties contains call variables and ecc variables associated with the dialog object.

See the GoogleMapsScreenpop sample for this.
The sample will guide you for using callvariables in finesse desktop
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RE: Cisco Finesse - how to upload gadgets
Answer
8/30/12 2:46 PM as a reply to Pavan Pardeshi.
Folks,

Would you be able to help me with similar gadget query on another thread ? Take a look, pls http://developer.cisco.com/web/finesse/forums/-/message_boards/view_message/6375973

Thanks
GP.
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