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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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RE: Cisco finesse : use of Queue Statistics gadget in Agent Role

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Cisco finesse : use of Queue Statistics gadget in Agent Role
queue statistics gadget
Answer
8/29/12 4:36 AM
We have tried to use a "queueStatistic" gadget in Cisco finesse 9.0 i.e. http://localhost/desktop/gadgets/QueueStatistics.jsp  . but it is throwing error as "Error retrieving the Queues"


Can I use the QueueStatistics gadget in Agent Side Cisco finesse gadget 9.0 or is it not supported/meant for Agent login ?


It is working fine if supervisor logs in to the Cisco finesse application. We have given IP Address ( instead of Localhost ) also, still it is not working.


Screenshots attached.

Thanks in advance.

GP.
Attachments:
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RE: Cisco finesse : use of Queue Statistics gadget in Agent Role
Answer
8/30/12 5:45 PM as a reply to Gajanan Pande.
The QueueStatistics gadget is currently supported only for Supervisors.
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RE: Cisco finesse : use of Queue Statistics gadget in Agent Role
Answer
8/31/12 5:26 AM as a reply to David Lender.
But infinesse API document 9.0(1) (page 52), they mentioned that it will support both supervisors and agents roles based on the skills assigned.
Why is this Queue statistics feature support in Supervisors only?
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RE: Cisco finesse : use of Queue Statistics gadget in Agent Role
Answer
9/4/12 2:05 PM as a reply to Karthik Bahiradhan.
First, this is a product support issue not an API issue. Second, the document is incorrect. The Queue statistics gadget has not been tested with and will not work in Agent Role. Also, having all agents receive Queue statistics will put too large a load on the Finesse server.
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RE: Cisco finesse : use of Queue Statistics gadget in Agent Role
Answer
9/11/12 6:57 AM as a reply to David Lender.
Queue statistics for Agents are very important as well. We had some of this before with CTI OS and CAD and many customers expect to have the same on Finesse. :-)

Padd
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RE: Cisco finesse : use of Queue Statistics gadget in Agent Role
Answer
10/10/12 11:53 PM as a reply to Taveewat Chantaraseno.
Is Cisco intending to support the queue statistics gadget for agents at some point in the future? I have to echo what Taveewat said about this being a very important feature. This has always been available in CTIOS and most of our customers depend on it. In fact, the last two customer inquiries I've had on Finesse have been related to provided queue statistics to agents.
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RE: Cisco finesse : use of Queue Statistics gadget in Agent Role
Answer
10/11/12 7:11 PM as a reply to Edward Umansky.
I understand and agree.  It is absolutely in our plan to provide real-time queue stats for agents as well as supervisors but we don't have a specific release commitment at this time.
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