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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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RE: New Message from Priya Francis in Cisco Finesse - General Questions: RE

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Is it possible to load a Finesse gadget based on a trigger?
Answer
12/11/12 1:47 AM
Hello,
Is it possible to load a gadget inside my Finesse layout based on an incoming call event or agent state change event? I have a use case wherein i collect digits from customer and do a basic database lookup and populate some call variables. The requirement is that the gadget should be reloaded with the newly populated call variable or should only load when the event is triggered. For example, if i use the googlemaps gadget, i want it to load on an incoming call with input parameter being customer location (retrieved from database) which is populated in callvar3. Is this possible?
Please do let me know.

Thanks,
Priya.
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RE: New Message from Priya Francis in Cisco Finesse - General Questions: Is
Answer
12/11/12 3:08 PM as a reply to Priya Francis.
There is no API to allow dynamic loading of gadgets from the Finesse layout. The call variable information comes from the Dialog update events. There is no facility to reload the gadget based on a Dialog (call) update.
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RE: Is it possible to load a Finesse gadget based on a trigger?
Answer
12/11/12 7:50 PM as a reply to David Lender.
Thanks for the quick response David. Is there a plan or a solution for this use case in a future release of Finesse?
 
--Priya.
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RE: New Message from Priya Francis in Cisco Finesse - General Questions: RE
Answer
12/11/12 8:33 PM as a reply to Priya Francis.
There are currently no plans to implement this feature. You want the ability for a gadget to reload itself? I think this would have to become part of the OpenSocial gadget specification
http://docs.opensocial.org/display/OS/Home

If you want to load information in the gadget based on a dialog (call) data, you might consider using the gadget.io.makerequest It is described in the OpenSocial specification.
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RE: New Message from Priya Francis in Cisco Finesse - General Questions: RE
Answer
12/11/12 8:36 PM as a reply to David Lender.
Sounds good, will take a look at the spec. I was asking for the gadget to be loaded based on a trigger and not necessarily reload on a trigger. Difference is, when agent first login to the finesse UI, he doesnt see the gadget but on a specific state change or event trigger the gadget gets loaded, is what i was looking for, which makes it easier to address this use case.
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