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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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Finesse 9.0 failing Agent Logins

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Finesse 9.0 failing Agent Logins
agent login timeout finesse 9.0
Answer
12/17/12 8:13 PM
Hello. Have installed the new Finesse 9.0 (along with 9.0 CM, UCCE). Finesse connects fine to UCCE (can see in ctisvr log). When I log in an agent it sits for a long time then eventually fails with the following message.

"The sign-in process is taking longer than expected. You can try signing in again, or contact your administrator if the condition persists."
I have confirmed that the agent is being properly authorized. When I put in the wrong password it gets rejected right away.
I am only using the built-in CallControl gadget. I can enter the gadget URI into a browser and the XML displays properly so the gadget is loadable.
It looks like Finesse now has a longer timeout for gadget loading but in this case it is just not loading at all and then eventually timing out.
Any ideas?
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RE: Finesse 9.0 failing Agent Logins
Answer
12/17/12 8:17 PM as a reply to Kevin Pickard.
Actually ignore this. Just found out that Finesse 9.0 does not work with Chrome (unlike Finesse 8.5). When I log in agent with IE it works fine.
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