Is it possible to load a Finesse gadget based on a trigger? http://developer.cisco.com/c/message_boards/find_recent_posts?p_l_id= 2013-05-21T00:50:19Z 2013-05-21T00:50:19Z Priya Francis http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9274927 2012-12-11T20:36:41Z 2012-12-11T20:36:41Z

Sounds good, will take a look at the spec. I was asking for the gadget to be loaded based on a trigger and not necessarily reload on a trigger. Difference is, when agent first login to the finesse UI, he doesnt see the gadget but on a specific state change or event trigger the gadget gets loaded, is what i was looking for, which makes it easier to address this use case.

Priya Francis 2012-12-11T20:36:41Z Priya Francis http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9272765 2012-12-11T19:50:33Z 2012-12-11T19:50:33Z

Thanks for the quick response David. Is there a plan or a solution for this use case in a future release of Finesse?   --Priya.

Priya Francis 2012-12-11T19:50:33Z Priya Francis http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9245568 2012-12-11T01:47:59Z 2012-12-11T01:47:59Z

Hello, Is it possible to load a gadget inside my Finesse layout based on an incoming call event or agent state change event? I have a use case wherein i collect digits from customer and do a basic database lookup and populate some call variables. The requirement is that the gadget should be reloaded with the newly populated call variable or should only load when the event is triggered. For example, if i use the googlemaps gadget, i want it to load on an incoming call with input parameter being customer location (retrieved from database) which is populated in callvar3. Is this possible? Please do let me know. Thanks, Priya.

Priya Francis 2012-12-11T01:47:59Z