RE: New Message from Selim Budakoglu in Cisco Finesse - General Questions:

2013-02-18T18:10:04Z

I was able to set the password in my lab using the utils reset_3rdpartygadget_password There Is an defect CSCue46832 in 9.1(1) where the 3rdpartygadget password doesn’t work. The description is below. If you continue to have issues open a TAC case: Symptom: Any of the following CLI commands will fail to execute and will hang at a password prompt when attempted. utils finesse application_https_redirect* utils finesse notification* utils reset_3rdpartygadget_password This will lock your current console session till the system is rebooted. Conditions: If you install Finesse with an administrator account and the username is not "administrator" in all lower case. Workaround: Another console can be opened if you are connected directly to the system by pressing alt + any of the function keys [F1-F6] for a total of up to 6 separate console sessions. If you are connected via ssh, simply disconnect and reconnect to gain a new session. To prevent this from happening again when running these commands, you can create an additional CLI account that uses the username "administrator" (all lower case) with limited access to CLI commands. This account will be able to run these commands without an additional password prompt that locks the session. To do this, run the following command while logged into CLI the administrator account created when you originally installed the system. set account name administrator Select 1 for the privilege level at the prompt and press enter. Type the desired password for this new account and press enter at the prompt. You may then logout and log back in with this "administrator" username and password. The CLI commands should then work as expected whenever you are logged into the CLI using this account.

Finesse 3rdpartygadget Account v9.1.1

2013-02-18T17:56:03Z

Hi team, Finesse admin and serviceability guide says that ; The 3rdpartygadget account is used to upload third-party gadgets to the Finesse server. Before you can use this account, you must set the password. Run the following command to set or reset the password of the 3rdpartygadget account (where password is the new password for the account): utils reset_3rdpartygadget_password password So I login the system and type “utils reset_3rdpartygadget_password P@ssw0rd” then on the CLI “Password:” keyword shows up. When I click first letter by using my keyboard pointer goes the second line and CLI stacks. It is a very simple action but I am wondering if I am doing something wrong. Anybody experienced anything like that before? Please comment. Thanks in advance.