Screenpop using BAAcountNumber

RE: Screenpop using BAAcountNumber

2013-03-21T11:38:50Z

Hi David, Thanks a lot. It works on the dialog change. Thanks Hari

RE: Screenpop using BAAcountNumber

2013-03-21T09:15:01Z

[quote=David Lender]The only other thing I can think of is that maybe the initial dialog object does not have the BA Variables in it and the BA variables come in a subsequent Dialog update. You can check this out by reviewing all the Dialog updates in the console that are logged by the CallControl gadget. Try doing the screenpop on a subsequent dialog update after the initial handleNewDialog by adding a dialog change handler like this: dialog.addHandler('change', _processCall); then add a _processCall function to display the callvars. [/quote] [i]Thanks lot David i am able to get inside _processCall[/i]

RE: Screenpop using BAAcountNumber

2013-03-20T21:48:44Z

The only other thing I can think of is that maybe the initial dialog object does not have the BA Variables in it and the BA variables come in a subsequent Dialog update. You can check this out by reviewing all the Dialog updates in the console that are logged by the CallControl gadget. Try doing the screenpop on a subsequent dialog update after the initial handleNewDialog by adding a dialog change handler like this: dialog.addHandler('change', _processCall); then add a _processCall function to display the callvars.

RE: Screenpop using BAAcountNumber

2013-03-20T16:57:28Z

[color=#1f497d]I am baffled. [/color]I looked at the javascript for CallControl.js (you can look at this too in the debugger) and it has this code for displaying the BA variables: [color=#1f497d] [/color] [color=#1f497d]var callvars, columns, headerMPName, headerMPValue = "", partRows, callType = dialog.getCallType(), count, callCheckValue, BANames, BAStatus;[/color] [color=#1f497d]if (_layoutMap) {[/color] [color=#1f497d]BANames = ["AccountNumber", "BuddyName", "Campaign", "DialedListID", "Response", "Status", "TimeZone"];[/color] [color=#1f497d]callvars = dialog.getMediaProperties();[/color] [color=#1f497d]columns = _layoutMap.columns;[/color] [color=#1f497d]headerMPName = _layoutMap.header.mediaProperty;[/color] [color=#1f497d]if (headerMPName) {[/color] [color=#1f497d]headerMPValue = callvars[headerMPName];[/color] [color=#1f497d]}[/color] [color=#1f497d]BAStatus = "BAStatus";[/color] [color=#1f497d]if(callvars.BAStatus) {[/color] [color=#1f497d]_showBA = true;[/color] [color=#1f497d]}[/color] [color=#1f497d]else {[/color] [color=#1f497d]_showBA = false;[/color] [color=#1f497d]}[/color] [color=#1f497d] [/color][color=#1f497d]So the callcontrol gadget is using callvars.BAStatus to determine whether or not to display the BA variables.[/color] [color=#1f497d]Since in your environment the call control gadget IS displaying the BA variables, the gadget must be checking the BAStatus variable, but I don’t see the BAStatus variable in your console output.[/color] [color=#1f497d]Also, your participant actions are null and with the dialog state of “Alerting” there should be an “ANSWER” action available[/color] [color=#1f497d]Can you try answering the call first and then showing me the Dialog display from the CallControl gadget from the console?[/color][color=#1f497d] [/color] [color=#1f497d]It should look like: [/color] 12:49:20: CallControl : [ClientServices] {"content":"/finesse/api/User/41005/Dialogs\n \n \n \n \n \n POST\n \n /finesse/api/User/41005/Dialogs\n"

RE: Screenpop using BAAcountNumber

2013-03-20T16:19:36Z

[quote=David Lender] Arul Selvan: Hi, I am also facing similar issue unable to take outbound variable BAStatus, BABuddyName, BAAccountNumber using dialog.getData().mediaProperties inside NewDialog but other call variables(variable 1-10) able to get. handleNewDialog = [color=blue]function[/color] (dialog) { mpData = dialog.getData().mediaProperties; console.log("Call Variables:" + JSON.stringify(mpData)); } Thanks, --Arul Arul, are you seeing the BA variables in the CallControl gadget? If you are, you can look at the console in the debugger and see the contents of the Dialog object. Can you copy and paste that here?[/quote] Thanks for your quick response. Yes i am able to see in callcontrol gadget. but unable to get in the getmediaPropery method inside NewHandleDialog but from xml response i am able to see the values: Console Logs: ------------------- dialog.getData().mediaProperties Response: Call Variables:{"associatedDialogUri":null,"fromAddress":null,"id":"2130706443","mediaProperties":{"DNIS":"4107","callType":"OUTBOUND_PREVIEW","callvariables":{"CallVariable":[{"name":"callVariable1","value":null},{"name":"callVariable2","value":null},{"name":"callVariable3","value":null},{"name":"callVariable4","value":null},{"name":"callVariable5","value":null},{"name":"callVariable6","value":null},{"name":"callVariable7","value":null},{"name":"callVariable8","value":null},{"name":"callVariable9","value":null},{"name":"callVariable10","value":null}]},"dialedNumber":"3015"},"mediaType":"Voice","participants":{"Participant":{"actions":null,"mediaAddress":"4107","mediaAddressType":"AGENT_DEVICE","state":"ALERTING","stateCause":null}},"state":"ALERTING","toAddress":"4107","uri":"/finesse/api/Dialog/2130706443"} XML Response: 961084588 2130706436 4107 OUTBOUND_PREVIEW callVariable1 callVariable2 callVariable3 callVariable4 callVariable5 callVariable6 callVariable7 callVariable8 callVariable9 callVariable10 BACampaign fareportal_preview BAStatus PREVIEW_OUTBOUND_RESERVATION BAAccountNumber BAResponse BADialedListID 66 BATimeZone +00330 BABuddyName ,santhosh 3015 Voice UPDATE_CALL_DATA CLOSE ACCEPT REJECT 4107 AGENT_DEVICE ACTIVE ACTIVE 4107 /finesse/api/Dialog/2130706436 PUT /finesse/api/Dialog/2130706436 Thanks, --Arul Selvan

RE: Screenpop using BAAcountNumber

2013-03-20T15:05:24Z

[quote=Arul Selvan]Hi, I am also facing similar issue unable to take outbound variable BAStatus, BABuddyName, BAAccountNumber using dialog.getData().mediaProperties inside NewDialog but other call variables(variable 1-10) able to get. handleNewDialog = [color=blue]function[/color] (dialog) { mpData = dialog.getData().mediaProperties; console.log("Call Variables:" + JSON.stringify(mpData)); } Thanks, --Arul[/quote] Arul, are you seeing the BA variables in the CallControl gadget? If you are, you can look at the console in the debugger and see the contents of the Dialog object. Can you copy and paste that here?

RE: Screenpop using BAAcountNumber

2013-03-20T14:50:18Z

Looks like my original reply didnt get posted. I looked at your screen shots, you don't have anything defined in CallVariable1 which is why your screenpop has null. As for why BAAccountNumber says undefined, I would need to look at your gadget javascript. I think You should be specifying callvars["BAAccountNumber"] To determine how the BAAccountNumber callvar is defined, you can use poster to get the MediaPropertiesLayout. [url=http:///finesse/api/User//MediaPropertiesLayout]http:///finesse/api/User//MediaPropertiesLayout[/url] for example [url=http://10.201.64.83/finesse/api/User/41005/MediaPropertiesLayout]http://10.201.64.83/finesse/api/User/41005/MediaPropertiesLayout[/url] from that I got the layout which shows:

Call Variable 1callVariable1

BA AccountNumberBAAccountNumberBA CampaignBACampaignCall Variable 1callVariable1Call Variable 2callVariable2Call Variable 3callVariable3Call Variable 4callVariable4Call Variable 5callVariable5BA StatusBAStatusBA ResponseBAResponseCall Variable 6callVariable6Call Variable 7callVariable7Call Variable 8callVariable8Call Variable 9callVariable9Call Variable 10callVariable10 So that verifies that the name of the mediaproperty is BAAccountNumber at least on my system. I dont have Outbound option installed in my lab so I can't test it for you, but I am pretty sure you should be specifying callvars["BAAccountNumber"] in your gadget javascript. Can you post your gadget javascript?

RE: Screenpop using BAAcountNumber

2013-03-20T14:36:52Z

Hi, I am also facing similar issue unable to take outbound variable BAStatus, BABuddyName, BAAccountNumber using dialog.getData().mediaProperties inside NewDialog but other call variables(variable 1-10) able to get. handleNewDialog = [color=blue]function[/color] (dialog) { mpData = dialog.getData().mediaProperties; console.log("Call Variables:" + JSON.stringify(mpData)); } Thanks, --Arul

RE: Screenpop using BAAcountNumber

2013-03-20T14:21:56Z

Hi David, Any updates?? Thanks Hari

RE: Screenpop using BAAcountNumber

2013-03-15T06:16:43Z

Hi David, Thanks for the response. I am able to use the Screenpop gadget but the value of the CallVariable1 is displayed as [b]NULL on the search screen . [/b]Instead of CallVarible1 if i use BAAccountNumber it says "[b]undefined[/b]". i have attached the screenshots for your reference. In addition to this, i am also attaching the Finesse javascript js file for your reference. Please let me know if i am doing anything wrong. Thanks Hari

RE: Screenpop using BAAcountNumber

2013-03-14T16:37:40Z

Are you able to use the Screenpop sample gadget and display Callvariable1 in the search? Dialog.getMediaProperties should return an array of the Callvariables and ECC variables. Are you saying your mediaproperties array is totally empty, there are no standard Callvariables either? Are you using the 9.1(1) version of the Finesse javascript library?

Screenpop using BAAcountNumber

2013-03-14T12:00:46Z

Hi, We are trying to do a screenpop in Finesse using BAAccountNumber but unfortunately dialog.getMediaProperties() returns an empty array. Finesse version used is 9.1. Are we missing something? Please let us know. Note : we could see the value of BAAccountNumber, BABuddyName, Campaign etc in the callcontrol jsp page Thanks Hari