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RE: https gadget in finesse

2013-03-25T19:10:27Z

Finesse added support in 9.1.1 for hosting the desktop in https and optionally requiring it using using a cli command "utils finesse application_https_redirect enable" See the Finesse 9.1.1 installation and getting started guide FAQ on using the cli command "utils finesse application_https_redirect enable" We have [b]not[/b] tested a third party gadget being hosted on a remote webserver with https so we cannot support it currently. The alternative is to host the custom gadget on the finesse webserver using the 3rdparty gadget sftp account described in the Cisco Finesse Web Services Developer Guide. If you decide to use the gadget hosting, take special note of CSCue46832 - reset_3rdpartygadget_password fails [b]Symptom:[/b] Any of the following CLI commands will fail to execute and will hang at a password prompt when attempted. utils finesse application_https_redirect* utils finesse notification* utils reset_3rdpartygadget_password This will lock your current console session till the system is rebooted. [b]Conditions:[/b] If you install Finesse with an administrator account and the username is not "administrator" in all lower case. [b]Workaround:[/b] Another console can be opened if you are connected directly to the system by pressing alt + any of the function keys [F1-F6] for a total of up to 6 separate console sessions. If you are connected via ssh, simply disconnect and reconnect to gain a new session. To prevent this from happening again when running these commands, you can create an additional CLI account that uses the username "administrator" (all lower case) with limited access to CLI commands. This account will be able to run these commands without an additional password prompt that locks the session. To do this, run the following command while logged into CLI the administrator account created when you originally installed the system. set account name administrator Select 1 for the privilege level at the prompt and press enter. Type the desired password for this new account and press enter at the prompt. You may then logout and log back in with this "administrator" username and password. The CLI commands should then work as expected whenever you are logged into the CLI using this account. Note: The issue is resolved in Finesse 9.1(1) ES2 and 10.0(1) releases.

https gadget in finesse

2013-03-25T11:07:34Z

hi, i have hosted custom https application in IIS. And created the XML for that application to integrate into Finesse 9.1. In my desktop layout i am calling this xml as [i][b]https://XXX.XXX.XX.XX/Securitytest/MainTab.xm[/b][/i],but there was exception while rendering the gadget. [b]exception is as follows[/b] "[i][b]There were issues rendering this gadget.[/b][/i] [i][b]javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated[/b][/i] [i][b]https://XXX.XXX.XX.XX/Securitytest/MainTab.xml[/b][/i]" [color=#ff0000]also find my xml as attached

RE: Screenpop using BAAcountNumber

2013-03-21T11:38:50Z

Hi David, Thanks a lot. It works on the dialog change. Thanks Hari

RE: Screenpop using BAAcountNumber

2013-03-21T09:15:01Z

[quote=David Lender]The only other thing I can think of is that maybe the initial dialog object does not have the BA Variables in it and the BA variables come in a subsequent Dialog update. You can check this out by reviewing all the Dialog updates in the console that are logged by the CallControl gadget. Try doing the screenpop on a subsequent dialog update after the initial handleNewDialog by adding a dialog change handler like this: dialog.addHandler('change', _processCall); then add a _processCall function to display the callvars. [/quote] [i]Thanks lot David i am able to get inside _processCall[/i]

RE: Screenpop using BAAcountNumber

2013-03-20T21:48:44Z

The only other thing I can think of is that maybe the initial dialog object does not have the BA Variables in it and the BA variables come in a subsequent Dialog update. You can check this out by reviewing all the Dialog updates in the console that are logged by the CallControl gadget. Try doing the screenpop on a subsequent dialog update after the initial handleNewDialog by adding a dialog change handler like this: dialog.addHandler('change', _processCall); then add a _processCall function to display the callvars.

RE: Screenpop using BAAcountNumber

2013-03-20T16:57:28Z

[color=#1f497d]I am baffled. [/color]I looked at the javascript for CallControl.js (you can look at this too in the debugger) and it has this code for displaying the BA variables: [color=#1f497d] [/color] [color=#1f497d]var callvars, columns, headerMPName, headerMPValue = "", partRows, callType = dialog.getCallType(), count, callCheckValue, BANames, BAStatus;[/color] [color=#1f497d]if (_layoutMap) {[/color] [color=#1f497d]BANames = ["AccountNumber", "BuddyName", "Campaign", "DialedListID", "Response", "Status", "TimeZone"];[/color] [color=#1f497d]callvars = dialog.getMediaProperties();[/color] [color=#1f497d]columns = _layoutMap.columns;[/color] [color=#1f497d]headerMPName = _layoutMap.header.mediaProperty;[/color] [color=#1f497d]if (headerMPName) {[/color] [color=#1f497d]headerMPValue = callvars[headerMPName];[/color] [color=#1f497d]}[/color] [color=#1f497d]BAStatus = "BAStatus";[/color] [color=#1f497d]if(callvars.BAStatus) {[/color] [color=#1f497d]_showBA = true;[/color] [color=#1f497d]}[/color] [color=#1f497d]else {[/color] [color=#1f497d]_showBA = false;[/color] [color=#1f497d]}[/color] [color=#1f497d] [/color][color=#1f497d]So the callcontrol gadget is using callvars.BAStatus to determine whether or not to display the BA variables.[/color] [color=#1f497d]Since in your environment the call control gadget IS displaying the BA variables, the gadget must be checking the BAStatus variable, but I don’t see the BAStatus variable in your console output.[/color] [color=#1f497d]Also, your participant actions are null and with the dialog state of “Alerting” there should be an “ANSWER” action available[/color] [color=#1f497d]Can you try answering the call first and then showing me the Dialog display from the CallControl gadget from the console?[/color][color=#1f497d] [/color] [color=#1f497d]It should look like: [/color] 12:49:20: CallControl : [ClientServices] {"content":"/finesse/api/User/41005/Dialogs\n \n \n \n \n \n POST\n \n /finesse/api/User/41005/Dialogs\n"

RE: Screenpop using BAAcountNumber

2013-03-20T16:19:36Z

[quote=David Lender] Arul Selvan: Hi, I am also facing similar issue unable to take outbound variable BAStatus, BABuddyName, BAAccountNumber using dialog.getData().mediaProperties inside NewDialog but other call variables(variable 1-10) able to get. handleNewDialog = [color=blue]function[/color] (dialog) { mpData = dialog.getData().mediaProperties; console.log("Call Variables:" + JSON.stringify(mpData)); } Thanks, --Arul Arul, are you seeing the BA variables in the CallControl gadget? If you are, you can look at the console in the debugger and see the contents of the Dialog object. Can you copy and paste that here?[/quote] Thanks for your quick response. Yes i am able to see in callcontrol gadget. but unable to get in the getmediaPropery method inside NewHandleDialog but from xml response i am able to see the values: Console Logs: ------------------- dialog.getData().mediaProperties Response: Call Variables:{"associatedDialogUri":null,"fromAddress":null,"id":"2130706443","mediaProperties":{"DNIS":"4107","callType":"OUTBOUND_PREVIEW","callvariables":{"CallVariable":[{"name":"callVariable1","value":null},{"name":"callVariable2","value":null},{"name":"callVariable3","value":null},{"name":"callVariable4","value":null},{"name":"callVariable5","value":null},{"name":"callVariable6","value":null},{"name":"callVariable7","value":null},{"name":"callVariable8","value":null},{"name":"callVariable9","value":null},{"name":"callVariable10","value":null}]},"dialedNumber":"3015"},"mediaType":"Voice","participants":{"Participant":{"actions":null,"mediaAddress":"4107","mediaAddressType":"AGENT_DEVICE","state":"ALERTING","stateCause":null}},"state":"ALERTING","toAddress":"4107","uri":"/finesse/api/Dialog/2130706443"} XML Response: 961084588 2130706436 4107 OUTBOUND_PREVIEW callVariable1 callVariable2 callVariable3 callVariable4 callVariable5 callVariable6 callVariable7 callVariable8 callVariable9 callVariable10 BACampaign fareportal_preview BAStatus PREVIEW_OUTBOUND_RESERVATION BAAccountNumber BAResponse BADialedListID 66 BATimeZone +00330 BABuddyName ,santhosh 3015 Voice UPDATE_CALL_DATA CLOSE ACCEPT REJECT 4107 AGENT_DEVICE ACTIVE ACTIVE 4107 /finesse/api/Dialog/2130706436 PUT /finesse/api/Dialog/2130706436 Thanks, --Arul Selvan

RE: Screenpop using BAAcountNumber

2013-03-20T15:05:24Z

[quote=Arul Selvan]Hi, I am also facing similar issue unable to take outbound variable BAStatus, BABuddyName, BAAccountNumber using dialog.getData().mediaProperties inside NewDialog but other call variables(variable 1-10) able to get. handleNewDialog = [color=blue]function[/color] (dialog) { mpData = dialog.getData().mediaProperties; console.log("Call Variables:" + JSON.stringify(mpData)); } Thanks, --Arul[/quote] Arul, are you seeing the BA variables in the CallControl gadget? If you are, you can look at the console in the debugger and see the contents of the Dialog object. Can you copy and paste that here?

RE: Screenpop using BAAcountNumber

2013-03-20T14:50:18Z

Looks like my original reply didnt get posted. I looked at your screen shots, you don't have anything defined in CallVariable1 which is why your screenpop has null. As for why BAAccountNumber says undefined, I would need to look at your gadget javascript. I think You should be specifying callvars["BAAccountNumber"] To determine how the BAAccountNumber callvar is defined, you can use poster to get the MediaPropertiesLayout. [url=http:///finesse/api/User//MediaPropertiesLayout]http:///finesse/api/User//MediaPropertiesLayout[/url] for example [url=http://10.201.64.83/finesse/api/User/41005/MediaPropertiesLayout]http://10.201.64.83/finesse/api/User/41005/MediaPropertiesLayout[/url] from that I got the layout which shows:

Call Variable 1callVariable1

BA AccountNumberBAAccountNumberBA CampaignBACampaignCall Variable 1callVariable1Call Variable 2callVariable2Call Variable 3callVariable3Call Variable 4callVariable4Call Variable 5callVariable5BA StatusBAStatusBA ResponseBAResponseCall Variable 6callVariable6Call Variable 7callVariable7Call Variable 8callVariable8Call Variable 9callVariable9Call Variable 10callVariable10 So that verifies that the name of the mediaproperty is BAAccountNumber at least on my system. I dont have Outbound option installed in my lab so I can't test it for you, but I am pretty sure you should be specifying callvars["BAAccountNumber"] in your gadget javascript. Can you post your gadget javascript?

RE: Screenpop using BAAcountNumber

2013-03-20T14:36:52Z

Hi, I am also facing similar issue unable to take outbound variable BAStatus, BABuddyName, BAAccountNumber using dialog.getData().mediaProperties inside NewDialog but other call variables(variable 1-10) able to get. handleNewDialog = [color=blue]function[/color] (dialog) { mpData = dialog.getData().mediaProperties; console.log("Call Variables:" + JSON.stringify(mpData)); } Thanks, --Arul

RE: Screenpop using BAAcountNumber

2013-03-20T14:21:56Z

Hi David, Any updates?? Thanks Hari

RE: Screenpop using BAAcountNumber

2013-03-15T06:16:43Z

Hi David, Thanks for the response. I am able to use the Screenpop gadget but the value of the CallVariable1 is displayed as [b]NULL on the search screen . [/b]Instead of CallVarible1 if i use BAAccountNumber it says "[b]undefined[/b]". i have attached the screenshots for your reference. In addition to this, i am also attaching the Finesse javascript js file for your reference. Please let me know if i am doing anything wrong. Thanks Hari

RE: Screenpop using BAAcountNumber

2013-03-14T16:37:40Z

Are you able to use the Screenpop sample gadget and display Callvariable1 in the search? Dialog.getMediaProperties should return an array of the Callvariables and ECC variables. Are you saying your mediaproperties array is totally empty, there are no standard Callvariables either? Are you using the 9.1(1) version of the Finesse javascript library?

Screenpop using BAAcountNumber

2013-03-14T12:00:46Z

Hi, We are trying to do a screenpop in Finesse using BAAccountNumber but unfortunately dialog.getMediaProperties() returns an empty array. Finesse version used is 9.1. Are we missing something? Please let us know. Note : we could see the value of BAAccountNumber, BABuddyName, Campaign etc in the callcontrol jsp page Thanks Hari

RE: Updating Finesse 9.1.1 User Interface

2013-03-12T20:22:59Z

Claudio, There is no support for modifying the Finesse UI, either the desktop frame, or the Finesse gadgets. You may create YOUR OWN gadgets using the supplied finesse javascript library, but modifying the Finesse gadgets is not supported. David

RE: Updating Finesse 9.1.1 User Interface

2013-03-11T16:09:19Z

[quote=Claudio Illanes]All, I'm new to using Finesse and jQuery, and I've been tasked to build a Gadget as well as adjust the Finesse UI. I'm now comfortable with creating a gadget, but I'm not clear on how I can update the Finesse UI? I tried using CSS selectors to find and update textual links or button text in the main Finesse Desktop layout, but it doesn't seem to work from within the gadget. Is this currently possible? If so, can I get a simple example of how to perform a simple update of some button text, or move a button? I tried $("#signout-text).text() = 'test' but that didn't work. Thanks! Claudio[/quote] Hi David et all, Is there any feedback on this question? Is it possible and permissible to update the Finesse UI components from a gadget? Thanks, Claudio

Updating Finesse 9.1.1 User Interface

2013-02-28T21:13:17Z

All, I'm new to using Finesse and jQuery, and I've been tasked to build a Gadget as well as adjust the Finesse UI. I'm now comfortable with creating a gadget, but I'm not clear on how I can update the Finesse UI? I tried using CSS selectors to find and update textual links or button text in the main Finesse Desktop layout, but it doesn't seem to work from within the gadget. Is this currently possible? If so, can I get a simple example of how to perform a simple update of some button text, or move a button? I tried $("#signout-text).text() = 'test' but that didn't work. Thanks! Claudio

RE: Finesse Team Performance Show Not Ready Reason Code

2013-02-26T17:10:52Z

Seems like this would be a good candidate for a Finesse enhancement request (to add the reason code to the Team Performance gadget).

RE: iFrame and OpenAJAX Hub

2013-02-26T17:09:02Z

Finesse doesnt provide any functions for passing variables between an iframe and a Finesse gadget other than on the url of the document. You might try using cross-document messaging http://en.wikipedia.org/wiki/Cross-document_messaging

Finesse Team Performance Show Not Ready Reason Code

2013-02-25T21:50:57Z

I'm trying to figure out if there's a simple way to change the default Team Performance gadget and add the Not Ready Reason Code to it. Anyone come up with a solution for that? Thank you, david