A place to share best practices http://developer.cisco.com/c/message_boards/find_category?p_l_id=&mbCategoryId=2698445 2013-06-19T10:24:23Z 2013-06-19T10:24:23Z Faisal Zaidi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15266717 2013-05-15T09:12:06Z 2013-05-15T09:12:06Z

this looks like it may work but isnt an option as it requires coding in the destination (popup) page. Any alternatives? perhaps by not using an iframe? i'm all out of ideas...

Faisal Zaidi 2013-05-15T09:12:06Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15237201 2013-05-14T15:25:22Z 2013-05-14T15:25:22Z

My understanding is you have to use cross document messaging in order to access the page within the iframe. https://en.wikipedia.org/wiki/Cross-document_messaging

David Lender 2013-05-14T15:25:22Z Faisal Zaidi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15234791 2013-05-14T14:59:17Z 2013-05-14T14:57:21Z

I have a screenpop where i need to populate a textbox with the value of a CallVar (or any text as in the example below). i have based the screenpop gadget on the sample provided with the iframe pointing to a very simple form but I can not seem to populate the textbox within the iframe, I belive the JS code should be as follows (usually in the onload function of the html page - works in a standalone html page) but im not sure where/if this is fit for purpose within a gadget? var ifrm = document.getElementById('iframeid'); var innerDoc = ifrm.contentDocument || iframe.contentWindow.document; var textBox = innerDoc.getElementById('idCallVar10'); textBox.innerText = "hello!";

Faisal Zaidi 2013-05-14T14:57:21Z Darko Zlatic http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=4660555 2011-10-26T15:44:56Z 2011-10-26T15:44:56Z

Matthew, This example was used in relation BRK-3061 session on Cisco Live 2001 in London and it work with Finesse 8.5.1. Current version is 8.5.3 and this sample won¿t work with it. Also, to run this sample, you need gadget container ¿ as presented on the session, I have used Liferay (see liferay.com). You can also strip gadget related header and extract pure HTML that will work on any other web page, like I have shown on the session the example with SugarCRM. Keep in mind that you need to have your own proxy that will let the browser feel it works with the same domain. Since you haven¿t attended the session, you may find some useful info how to set it up in with Cisco Ajax XMPP library ([url=http://developer.cisco.com/web/xmpp/]http://developer.cisco.com/web/xmpp/[/url]). If you check documentation for Finesse 8.5.3 you will find detailed description on how third party gadgets could be included in Finesse Desktop. I don¿t think SocialMiner and CUIC gadgets will be part of out-of-box Finesse Desktop, but with documentation I mentioned you should be fine to get them configured. Bottom line, I would encourage you to read 8.5.3 documentation, new version also come with inter-gadget communication support based on OpenAjax¿ Stay tuned for official samples (I was told those are coming soon) and consider attending CDN session on Cisco Live, if you can. Good luck with your development! Darko

Darko Zlatic 2011-10-26T15:44:56Z Matthew Page http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=4599066 2011-10-13T16:09:26Z 2011-10-13T16:09:26Z

Hi Darko I have found your sample gadget on the Finesse developer forum but would like to know if you have any instructions in using this? http://developer.cisco.com/web/finesse/forums/-/message_boards/view_message/3003423 I know it isn¿t a supported gadget but wanted to use it as a starting point for creating our own gadgets. If you do not have anything for this one is there any other basic examples you could provide? I have also seen CUIC and Socialminer embedded in Finesse on one of the flash demos. Do you know if this will be out of the box functionality when Finesse is released? Thanks, Matt

Matthew Page 2011-10-13T16:09:26Z Meenakshi Rawat http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=4140141 2011-06-30T07:52:40Z 2011-06-30T07:52:40Z

We are already having an application to interact with the CTI server and provide functionalities similar to Finesse to the agent. (like, call, accept,hang up, hold etc..). All related data to the calls are saved in the application database.   But if we move to Finesse desktop agent and embed rest of the features of the exisisting application as a gadget in the Finnesse, then how will I get the data of the calls.   What i understood from the documentation, is that the alternative is to create a customized application and interact with Finesse through web services. In this approach the customized application will have all the controls, but then I dont see any advantage in moving to Finesse, as our current application is already working.   Please provide some inputs on the above points.  

Meenakshi Rawat 2011-06-30T07:52:40Z Darko Zlatic http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=3005525 2011-02-02T03:21:10Z 2011-02-02T03:21:10Z

Attached are files from Cisco Live 2011 London BRKCCT-3061 sessions. Please do not hesitate to ask questions on the forum or via e-mail (darko@cisco.com).   Thank you very much for attanding!

Darko Zlatic 2011-02-02T03:21:10Z Theodore Phipps http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=3003423 2011-02-01T15:09:42Z 2011-02-01T15:09:42Z

TBD

Theodore Phipps 2011-02-01T15:09:42Z Theodore Phipps http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2698448 2010-11-01T19:00:44Z 2010-11-01T19:00:44Z

Our development team uses Notepad++.  Notepad++ does syntax highlighting. It might still not be perfect with XML gadget files because a gadget basically has HTML code within XML tags and the syntax highlighting may not work but it should be better than a text editor nontheless.   [url=http://notepad-plus-plus.org/]http://notepad-plus-plus.org/[/url]      

Theodore Phipps 2010-11-01T19:00:44Z