Finesse Developer Training http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=12658884 2013-06-18T21:24:41Z 2013-06-18T21:24:41Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15339546 2013-05-16T18:13:27Z 2013-05-16T18:13:27Z

Here is a feature comparison between CAD,CTIOS, and Finesse http://www.cisco.com/en/US/partner/prod/collateral/voicesw/custcosw/ps5693/ps11324/product_bulletin_c25-695211.html

David Lender 2013-05-16T18:13:27Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15340548 2013-05-16T18:09:51Z 2013-05-16T18:09:51Z

Cisco Finesse is the preferred solution for thin client agent desktop. Finesse server has a direct connection to CTI Server, just as CTIOS Sever does. Finesse does not use CTIOS Server. CTIOS Web service is available from custom engineering team. For more information about CTIOS Web Service, contact custom-application-request@cisco.com<mailto:custom-application-request@cisco.com> They should be able to help you determine if the CTIOS Web Service is right for you.

David Lender 2013-05-16T18:09:51Z Basudeb Acharyya http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15338838 2013-05-16T17:41:12Z 2013-05-16T17:41:12Z

Actually, we need  get rid of Client side intallation. Recently I have gone through the term CTIOS Web Service solution. Could you please explain the following things: Difference between  CTIOS Web Service and CISCO Finesse. For CISCO Finesse solution, whether CISCO FINESSE will replace the existing CTIOS servers.    

Basudeb Acharyya 2013-05-16T17:41:12Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14628695 2013-04-24T17:58:06Z 2013-04-24T17:58:06Z

CTIOS is still supported, I don’t know what your reason is to move to Finesse. Finesse does provide a webservices API which can be used from either a thick or thin client. Your thick client application needs to be able to send http requests and connect as an XMPP client. There is not a thick client sample. There is a thin-client (non-gadget) webservices API sample included with the Finesse javascript library.

David Lender 2013-04-24T17:58:06Z Basudeb Acharyya http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14622048 2013-04-24T15:08:57Z 2013-04-24T15:08:57Z

Helo David, Very recently our company made a decision to purchase CISCO Finesse to implement server side CTI solution so that it can work  with our thick Visual Basic DeskTop  Agent facing application. Our current CTI solution is is based CISCO CTIOS 7.1.1 toolkit. Question: Please let me know  whether we should go for  CISCO Finesse with our thick clients or not. If it  is, then please let me know whether you have any sample application that I can see how to use.

Basudeb Acharyya 2013-04-24T15:08:57Z subrahmanyam juluru http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=13009035 2013-03-14T07:43:02Z 2013-03-14T07:43:02Z

Hi David, Thank you for your reply. I got Idea how to start cisco finesse. sure if i have any queries i will post in the community as a new thread.   Regards Juluri.    

subrahmanyam juluru 2013-03-14T07:43:02Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12989978 2013-03-13T19:57:58Z 2013-03-13T19:57:58Z

Juluri, Most of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452 You can explore the Finesse Developer Center http://developer.cisco.com/web/finesse and if you can’t find what you need, let us know. For an overview of Finesse and creating Finesse gadgets http://developer.cisco.com/web/finesse/technical-overview You will need a Finesse and UCCE lab. Getting started with that is defined here http://developer.cisco.com/web/finesse/getting-started-guide Once you are able to work with the Finesse Agent desktop and the Cisco supplied gadgets, and are ready to develop your own gadgets, start with the Finesse Javascript Library by downloading it from the tools folder on the documentation page http://developer.cisco.com/web/finesse/documentation The Finesse 9.1(1) version of the finesse javascript library is in finesse_javascript_library_and_samples_9.1.1.zip Unzip the file and you will see a Gadget and Non-Gadget sample directories. Copy the files from Finesse_9.1.1\samples\GadgetSamples to your 3rd party web server where you will be hosting your custom gadgets. (You can have the Finesse server host your gadgets by following the directions in Chapter 10 of the Finesse Developer Guide) Then you will need to add the sample gadget to your Finesse Layout XML. For information on modifying the default layout see the Finesse Developer ppt here https://communities.cisco.com/docs/DOC-28452 and the Finesse Administration Guide For the finesse gadget sample you will be adding something like <gadget>http://<IPaddress>/3rdpartygadget/files/SampleGadget.xml</gadget> There is a presentation on creating a Finesse gadget here https://communities.cisco.com/docs/DOC-28452 Next try downloading and installing the other sample gadgets in the Sample Gadgets directory. You might start with Screenpop.zip You can see a video on how to modify the screenpop gadget to screenpop your own url here: http://developer.cisco.com/web/finesse/videos That should get you started. If you have any questions you can post them here or in a new thread. David

David Lender 2013-03-13T19:57:58Z subrahmanyam juluru http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12951402 2013-03-13T06:09:50Z 2013-03-13T06:09:50Z

Hi All, I am looking for Finesse Training program. can any body suggest where the developer training program available and please share me the catelog of course concent. Highly appreciate for your quick reply.   Regards Juluri.  

subrahmanyam juluru 2013-03-13T06:09:50Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12671358 2013-03-05T22:23:18Z 2013-03-05T22:23:18Z

Charles, thanks for your input. Look for a SampleGadget_Webservice sample gadget to be available soon which will show how to use the gadget.io.makerequest to have the Finesse server proxy an http GET request. I am not sure what you mean by an example SQL gadget. Can you elaborate? Neither the Finesse gadget javascript nor Web Services API supports SQL. Nor is there a method to launch an external application via Finesse gadget javascript or WebServices API. Perhaps you are thinking the gadget.io.makerequest is more powerful than it actually is. For a full definition of the gadget.io.makerequest see the OpenSocial documentation (The Finesse Desktop supports OpenSocial Core Gadget Specification 1.1.) the makerequest is defined here http://opensocial-resources.googlecode.com/svn/spec/1.1/Core-Gadget.xml#gadgets.io.makeRequest David

David Lender 2013-03-05T22:23:18Z Chuck Smith http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12660498 2013-03-05T19:13:12Z 2013-03-05T19:13:12Z

For training...ovbiously the most important is how to leaverage all of the API. Mainly the User and Dialog portions.    For Gadgets....Example SQL and Web Service ones would be nice. How about an example on how to lauch external applications as well? Like sending command line to the host machine.    And don't be scared to accept my Jabber invite. :) I promise I won't bother you too much.        

Chuck Smith 2013-03-05T19:13:12Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12658883 2013-03-05T18:22:17Z 2013-03-05T18:22:17Z

We are looking to get feedback from new and existing Finesse Developers on the types of training, sample gadgets, and other materials you are looking for relating to creating Finesse gadgets/applications. Please provide your input here. 

David Lender 2013-03-05T18:22:17Z