Finesse Multi Line General Question http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=5871221 2013-05-22T07:49:31Z 2013-05-22T07:49:31Z Bill Westby http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5878362 2012-06-15T20:32:57Z 2012-06-15T20:32:57Z

Thank you David, exactly info we were looking for.

Bill Westby 2012-06-15T20:32:57Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5869674 2012-06-14T19:37:42Z 2012-06-14T19:37:42Z

As of Finesse 9.0, multi-line is not supported. It is on the roadmap for a future release.

David Lender 2012-06-14T19:37:42Z Bill Westby http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5871220 2012-06-14T16:58:52Z 2012-06-14T16:58:41Z

We are migrating to UCCE 8.5.x in September and we plan on turning on what is referred to multi-line so we can track statisitcs on both ACD and non-ACD lines.  My understanding from Cisco Live this week is this feature "multi-line" must be disabled if we want to use Finesse as our CTI client.    Is what Finesse has in the 9.0 BOM where "multi-line must be disabled" the same as the new UCCE feature for "multi-line" or am I mis-interpreting the information?  Just want to be sure in case we move to Finesse as the desktop client from CTIOS that we don't have to take a feature away.   Thank you, Bill Westby Medtronic - Diabetes   

Bill Westby 2012-06-14T16:58:41Z