fnesse API call transfer http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=6175067 2013-05-23T10:20:39Z 2013-05-23T10:20:39Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6179638 2012-07-25T18:20:14Z 2012-07-25T18:18:56Z

The API call is Take Action on A Participant within a Dialog is http://<server>/finesse/api/Dialog/<id> With the requestedAction = “TRANSFER” The action must have been available for the agent’s Participant of the Dialog which means there is both a held and active call. A consult call will place the original call on hold The held call would be the inbound customer call and the active call is a call created using the requestedAction=”CONSULT” Attached is a message flow for a consult and transfer Agent 1001001 receives a call (from 1001003), answers dialog , places a consult call to 1001002 and then (after 1001002 answers the call), Agent 1001001 transfers the call. To place a consult call use: http://localhost/finesse/api/Dialog/16821223 with <Dialog> <targetMediaAddress>1001001</targetMediaAddress><toAddress>1001002</toAddress><requestedAction>CONSULT_CALL</requestedAction></Dialog> To transfer the held call to the consult call use: http://localhost/finesse/api/Dialog/16821223 <Dialog> <targetMediaAddress>1001001</targetMediaAddress><requestedAction>TRANSFER</requestedAction></Dialog> .

David Lender 2012-07-25T18:18:56Z Bruno Silva http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6175066 2012-07-25T10:34:46Z 2012-07-25T10:34:46Z

Hello, we are buildilg our own cti web desktop interacting with finesse 8,5. we are not understanding the process for call transfers. Is it possible to provide us with the detailed steps/methods to make the call transfers?   thanks in advance   BS

Bruno Silva 2012-07-25T10:34:46Z