Cisco Finesse - how to upload gadgets http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=6258239 2013-05-18T22:03:14Z 2013-05-18T22:03:14Z Gajanan Pande http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6388726 2012-08-30T14:46:02Z 2012-08-30T14:46:02Z

Folks, Would you be able to help me with similar gadget query on another thread ? Take a look, pls http://developer.cisco.com/web/finesse/forums/-/message_boards/view_message/6375973 Thanks GP.

Gajanan Pande 2012-08-30T14:46:02Z Pavan Pardeshi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6390476 2012-08-30T12:05:10Z 2012-08-30T12:05:10Z

You need to retrieve the list of media properties associated to the call object Media properties contains call variables and ecc variables associated with the dialog object. See the GoogleMapsScreenpop sample for this. The sample will guide you for using callvariables in finesse desktop

Pavan Pardeshi 2012-08-30T12:05:10Z Akansha Agarwal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6388342 2012-08-30T11:00:47Z 2012-08-30T11:00:47Z

Can you please guide me on how to add call variables and hence add ECC variables to it. I want to see the Name of the person calling me in Finesse Agent Desktop. Thanks!

Akansha Agarwal 2012-08-30T11:00:47Z Akansha Agarwal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6383593 2012-08-30T08:58:13Z 2012-08-30T08:58:13Z

Thanku so much.. the gadget is working now.

Akansha Agarwal 2012-08-30T08:58:13Z Pavan Pardeshi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6378578 2012-08-29T11:30:25Z 2012-08-29T11:30:25Z

Please check if your IIS is working i.e. port 80 is not blocked by some other application. Usually Cisco communicator is blocking port 80. Or try with some other samples.

Pavan Pardeshi 2012-08-29T11:30:25Z Akansha Agarwal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6378499 2012-08-29T10:58:27Z 2012-08-29T10:58:27Z

I hosted the gadget thru IIS in my own computer. The url is as follows: http://<mycomputerIPaddress>/FINESSE/screenpop/Screenpop.xml and added the same in Finesse Layout Xml. But i am getting the following error now: There were issues rendering this gadget. org.apache.http.conn.ConnectTimeoutException: Connect to <mycomputerIPaddress> timed out. Thanks for ur help!

Akansha Agarwal 2012-08-29T10:58:27Z Pavan Pardeshi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6372196 2012-08-29T09:41:48Z 2012-08-29T09:41:48Z

Hi Akansha, There is no need to upload the gadgets on finesse server. We can host the gadgets on our own server. You can host the sample gadgets on IIS OR Apache server. After uploading, just make the reference in finesse layout as below, <gadget>http://IP-Address//CallControl/CallControl.xml</gadget> where IP_Address is the server's ip address where you hosted your sample gadgets. Thanks, Pavan

Pavan Pardeshi 2012-08-29T09:41:48Z Akansha Agarwal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6372089 2012-08-29T08:59:37Z 2012-08-29T08:59:37Z

Hi Pavan, Could you plz help and guide me on how to upload a gadget on a finesse server and then use the same in the Finesse Layout Xml. Thanks, Akansha

Akansha Agarwal 2012-08-29T08:59:37Z Pavan Pardeshi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6260551 2012-08-09T14:04:02Z 2012-08-09T14:04:02Z

I got this working. Thanks anyways.

Pavan Pardeshi 2012-08-09T14:04:02Z Pavan Pardeshi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6258238 2012-08-09T12:16:01Z 2012-08-09T12:11:20Z

Hello, I am new to Cisco finesse world. I have already run Cisco finesse desktop and understand the Web 2.0 gadgets structure. I have also downloaded some sample gadgets (eg. screenpop) from Cisco blog. However I am little bit confuse in using those gadgets in Cisco finesse desktop. I know that I need to update finesse layout in Cisco Finesse Administration console. But I don’t know how to upload those new gadgets inside Cisco Tomcat on Cisco Finesse server. Please guide me to upload new files on finesse server. Is there any guide which help me to use command line interface on finesse server. Thanks in advance. Regards, Pavan

Pavan Pardeshi 2012-08-09T12:11:20Z