Cisco finesse : use of Queue Statistics gadget in Agent Role http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=6375974 2013-05-25T15:55:52Z 2013-05-25T15:55:52Z Theodore Phipps http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7534593 2012-10-11T19:11:38Z 2012-10-11T19:11:38Z

I understand and agree.  It is absolutely in our plan to provide real-time queue stats for agents as well as supervisors but we don't have a specific release commitment at this time.

Theodore Phipps 2012-10-11T19:11:38Z Edward Umansky http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7507011 2012-10-10T23:53:11Z 2012-10-10T23:53:11Z

Is Cisco intending to support the queue statistics gadget for agents at some point in the future? I have to echo what Taveewat said about this being a very important feature. This has always been available in CTIOS and most of our customers depend on it. In fact, the last two customer inquiries I've had on Finesse have been related to provided queue statistics to agents.

Edward Umansky 2012-10-10T23:53:11Z Taveewat Chantaraseno http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6472780 2012-09-11T06:57:41Z 2012-09-11T06:57:41Z

Queue statistics for Agents are very important as well. We had some of this before with CTI OS and CAD and many customers expect to have the same on Finesse. :-) Padd

Taveewat Chantaraseno 2012-09-11T06:57:41Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6416535 2012-09-04T14:05:13Z 2012-09-04T14:04:38Z

First, this is a product support issue not an API issue. Second, the document is incorrect. The Queue statistics gadget has not been tested with and will not work in Agent Role. Also, having all agents receive Queue statistics will put too large a load on the Finesse server.

David Lender 2012-09-04T14:04:38Z Karthik Bahiradhan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6402071 2012-08-31T05:26:58Z 2012-08-31T05:26:58Z

But infinesse API document 9.0(1) (page 52), they mentioned that it will support both supervisors and agents roles based on the skills assigned. Why is this Queue statistics feature support in Supervisors only?

Karthik Bahiradhan 2012-08-31T05:26:58Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6400605 2012-08-30T17:45:39Z 2012-08-30T17:45:39Z

The QueueStatistics gadget is currently supported only for Supervisors.

David Lender 2012-08-30T17:45:39Z Gajanan Pande http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6375973 2012-08-29T04:36:04Z 2012-08-29T04:36:04Z

We have tried to use a "queueStatistic" gadget in Cisco finesse 9.0 i.e. [url=http://localhost/desktop/gadgets/QueueStatistics.jsp]http://localhost/desktop/gadgets/QueueStatistics.jsp[/url]  . but it is throwing error as "[b]Error retrieving the Queues[/b]" [b]Can I use the QueueStatistics gadget in Agent Side Cisco finesse gadget 9.0 or is it not supported/meant for Agent login ?[/b] [b][/b] [b][/b] It is working fine if supervisor logs in to the Cisco finesse application. We have given IP Address ( instead of Localhost ) also, still it is not working. [b]Screenshots attached. [/b] Thanks in advance. GP.

Gajanan Pande 2012-08-29T04:36:04Z