Finesse 9.0 failing Agent Logins http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=9483232 2013-05-21T19:44:05Z 2013-05-21T19:44:05Z Kevin Pickard http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9483329 2012-12-17T20:17:48Z 2012-12-17T20:17:48Z

Actually ignore this. Just found out that Finesse 9.0 does not work with Chrome (unlike Finesse 8.5). When I log in agent with IE it works fine.

Kevin Pickard 2012-12-17T20:17:48Z Kevin Pickard http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9483231 2012-12-17T20:13:06Z 2012-12-17T20:13:06Z

Hello. Have installed the new Finesse 9.0 (along with 9.0 CM, UCCE). Finesse connects fine to UCCE (can see in ctisvr log). When I log in an agent it sits for a long time then eventually fails with the following message. "The sign-in process is taking longer than expected. You can try signing in again, or contact your administrator if the condition persists." I have confirmed that the agent is being properly authorized. When I put in the wrong password it gets rejected right away. I am only using the built-in CallControl gadget. I can enter the gadget URI into a browser and the XML displays properly so the gadget is loadable. It looks like Finesse now has a longer timeout for gadget loading but in this case it is just not loading at all and then eventually timing out. Any ideas?

Kevin Pickard 2012-12-17T20:13:06Z