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Showing active Skill group on Finesse
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Hossain Ahmed Ashfaque
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2/25/10
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Showing active Skill group on Finesse
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1/17/13 10:04 AM
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Hi,
CTIOS agent desktop shows the name of the skill group for which the call arrieved to the agent desktop. For Fineese is it possible to show the same. If yes can any one guide me to achieve this.
Thanks and Regards,
Ashfaque
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David Lender
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RE: Showing active Skill group on Finesse
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1/24/13 2:37 PM as a reply to Hossain Ahmed Ashfaque.
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This is not currently available and will be considered for a future release.
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