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Cisco Finesse User Documentation


   Finesse Default Layout v9.1(1)
  9 May 2013: Finesse Default Layout v9.1(1)
   Open Source Used in Cisco Finesse JavaScript 9.1(1)
  11 Jan 2013: Open Source Used in Cisco Finesse JavaScript Release 9.1(1)
   Cisco Finesse Web Services Guide for Release 9.1(1)
  10 Jan 2013: 
   finesselayout.xml
  18 Dec 2012: Default finesselayout.xml 8.5(3)
   CDN Understanding Finesse.docx
  6 Nov 2012: CDN_Understanding+Finesse.docx
   Getting Started with the Finesse Screenpop gadget.docx
  29 Oct 2012: Getting Started with the Finesse Screenpop gadget.docx
   screenpop.JPG
  29 Oct 2012: screenpop.JPG
   Cisco Finesse Web Services Developer Guide for Release8.5(3).pdf
  24 Oct 2012: 

Tools


   finesse-javascript-library-9.1.1.zip
  21 May 2013: finesse-javascript-library-9.1.1.zip
   Non-gadgetSample.zip
  6 May 2013: A non-gadget sample using the Finesse WebServices API
   finesse-javascript-library-8.5.3.zip
  30 Apr 2013: Finesse Javascript Library for Finesse v8.5(3).

Gadgets for 9.1(1)


Tools - Sample Gadgets


   LearningSampleGadget-9.1.1.zip
  22 May 2013: Learning sample gadget that demonstrates how to use User and Dialog objects and make requests to change User state and to place a call.
   SampleGadget Logging (requires Finesse 9.0(1) or later)
  30 Apr 2013: SampleGadget_Logging (requires Finesse 9.0(1) or later) This sample gadget demonstrates how to write to the Finesse logs on the Finesse server from a gadget.
   ClickToCall.zip
  30 Apr 2013: This gadget demonstrates how to place a call from an agent to another extension.
   CUIC.zip
  30 Apr 2013: The CUIC sample gadget is intended to serve as an example of placing a CUIC permalink in a finesse gadget. It requires Finesse 9.1(1) or later
   SampleGadget WebService
  17 Apr 2013: SampleGadget_WebService provide an example of using the gadgets.io.makerequest to make a web services call
   SampleGadget HubTopic.zip
  17 Apr 2013: This gadget demonstrates how to communicate data between 2 or more gadgets in the Finesse desktop.
   GoogleMapsScreenpop.zip
  17 Apr 2013: This gadget provides a screenpop of a Google Maps location from address data in a Callvariable. It requires an API key from Google.
   Screenpop.zip
  18 Jan 2013: This gadget provides a screenpop into the Dogpile or other search engine from data in a CallVariable associated with an inbound call.

Videos

Finese Sample Screenpop Gadget
Finese Sample Screenpop Gadget
Finese video
Finese video