Get Started with Cisco Finesse

Ramp up with Cisco Finesse in no time with our quick start guide. In a few easy steps, we'll have you up-to-speed on everything you need to know to develop products.

Technical Overview of Cisco Finesse

Not sure Cisco Finesse is right for you and your organization? The technical overview describes the basics: how to use, where it fits in the architecture, and some requirements.

Cisco Finesse provides both an "out-of-the-box" agent desktop and a web services toolkit to enable thin client agent desktops for Cisco Unified Contact Center Enterprise. The Finesse web services SDK is based on RESTful web services and is built to enable lower cost desktop customizations through an easy-to-use API.

Understand Cisco Finesse

Understand Cisco Finesse

This guide includes the key features and overview of Finesse.

Download Cisco Finesse Guide

Finesse Screenpop gadget

Finesse Screenpop gadget

Getting Started with the Finesse Screenpop gadget

Browse Code

Sample Gadgets

Learn More

Check out these Finesse sample gadgets to get started developing your own gadgets.

Click here for Sample Gadgets

Documentation

 Table of Contents
   Finesse Default Layout v9.1(1)
  9 May 2013: Finesse Default Layout v9.1(1)
   Open Source Used in Cisco Finesse JavaScript 9.1(1)
  11 Jan 2013: Open Source Used in Cisco Finesse JavaScript Release 9.1(1)
   Cisco Finesse Web Services Guide for Release 9.1(1)
  10 Jan 2013: 

Code

 All Code
   finesse-javascript-library-9.1.1.zip
  21 May 2013: finesse-javascript-library-9.1.1.zip
   Non-gadgetSample.zip
  6 May 2013: A non-gadget sample using the Finesse WebServices API
   finesse-javascript-library-8.5.3.zip
  30 Apr 2013: Finesse Javascript Library for Finesse v8.5(3).

Community

Get help from the peers on the Cisco Finesse Developer Center Community.

Contact Center Competency

Check out related product and info in the Contact Center Competency.

Join Now

Check benefits and requirements for CDN membership Join the Cisco Developer Network.