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How to check various states of a particular agent in ICM script ?

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How to check various states of a particular agent in ICM script ?
icm icm script agent state
Answer
1/19/12 10:14 AM
Hi all,
 
I would like to check if we have any node or variable through which we can check the exact state of an agent in ICM script.

The one approach i tried is to use the DB look up pointing to AWDB database, but that is not working. Please assist.

Regards,
Deepak
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RE: How to check various states of a particular agent in ICM script ?
Answer
2/23/12 6:18 PM as a reply to Deepak P G.
This forum is for IVR PG protocol question not ICM scripting. You may wish to post your question in the Contact Center product support forum on cisco.com here

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center
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