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Agent to agent transfer script

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Agent to agent transfer script
icm agent state agent to agent
Answer
1/19/12 10:32 AM
 
Hi all,
 
I am working on a ICM script where I use agent to agent transfer node (Right path) to transfer the call to a agent who is in ready state . It is working fine. But when the call hits an agent with 'Not ready', 'Talking' or 'Logged out' state , I would like to use some node which would say 'agent is Not ready' , 'agent is talking ' announcements to agent A.


For the above scenario , i would like to know if we can check the agent state of a particular agent (agent B )  before sending to agent to agent node and announce the state of agent B to the agent A. Also can we configure ICM to play different tones by sending label to call manager. Kindly assist.

Regards,
Deepak
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RE: Agent to agent transfer script
Answer
2/23/12 6:17 PM as a reply to Deepak P G.
This forum is for IVR PG protocol question not ICM scripting. You may wish to post your question in the Contact Center product support forum on cisco.com here

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center
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