http://developer.cisco.com/c/message_boards/find_category?p_l_id=&mbCategoryId=1056857 2013-05-23T14:12:26Z 2013-05-23T14:12:26Z Bob Kmak http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14111243 2013-04-10T16:49:24Z 2013-04-10T16:49:24Z

David, What is the alternative then, full-up UCCE? I’m trying to find out what would be needed to set up a test environment for a SIP IVR using the GED-125 interface. I imagine this would include ICM, UCM and an IVR PG. Thanks, Bob From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Wednesday, April 10, 2013 10:38 AM To: cdicuser@developer.cisco.com Subject: New Message from David Lender in Contact Center Enterprise/Hosted/ICM IVR PG (GED-125) - IVR PG (GED-125) Questions: RE: New Message from Bob Kmak in Contact Center Enterprise/Hosted/ICM IVR P David Lender has created a new message in the forum "IVR PG (GED-125) Questions": -------------------------------------------------------------- I am not aware of a specific development system for ICM + IVR PG -- To respond to this post, please click the following link: http://developer.cisco.com/web/ged-125/forums/-/message_boards/view_message/14114199 or simply reply to this email. ________________________________ NOTICE: The information contained in this electronic mail transmission is intended by Convergys Corporation for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential. If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone (collect), so that the sender's address records can be corrected.

Bob Kmak 2013-04-10T16:49:24Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14114199 2013-04-10T16:37:45Z 2013-04-10T16:37:45Z

I am not aware of a specific development system for ICM + IVR PG

David Lender 2013-04-10T16:37:45Z Bob Kmak http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14110551 2013-04-10T16:20:21Z 2013-04-10T16:18:08Z

Is there a development-sized system ( ICM + PG ) available for GED-125 testing?   Bob Kmak

Bob Kmak 2013-04-10T16:18:08Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12660217 2013-03-05T19:00:49Z 2013-03-05T19:00:49Z

Not sure how you got it, 3.1a was never supposed to be published outside Cisco. The latest version is 3.0d and is currently published on CDN.

David Lender 2013-03-05T19:00:49Z Bob Miller http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12659493 2013-03-05T18:43:54Z 2013-03-05T18:43:54Z

Thanks for the quick response. It is kind of wierd the orginal document I have has the following title page information: [b]ICM / VRU[/b] [b]Interface Specification[/b] [b]Revision 3.1a[/b] [b]8-May-2007[/b] Copyright © 1995-2002 CISCO SYSTEMs, Inc. The information in this document is subject to change without notice. Cisco Systems assumes no responsibility for any errors or omissions in this document. This document contains confidential and proprietary information. No part of this document may be reproduced, recorded, translated, or transmitted by any means, electronic or otherwise, without the express written permission of Cisco Systems. Document Version Number: 3.1 Document Revision Date: 8-May-2007 Protocol Version: 6 ICM Version: 7.2 Where the version that is currently listed as the 'latest' has    [b]ICM / VRU [/b] [b]Interface Specification [/b] [b]Revision 3.0d [/b] [b]01-Aug-2011[/b] Copyright © 1995-2011 CISCO SYSTEMs, Inc. The information in this document is subject to change without notice. Cisco Systems assumes no responsibility for any errors or omissions in this document. This document contains confidential and proprietary information. No part of this document may be reproduced, recorded, translated, or transmitted by any means, electronic or otherwise, without the express written permission of Cisco Systems. Document Version Number: 3.0d Document Revision Date: 01-Aug-2011 Protocol Version: 6 ICM Version: 5.0   Anyway glad that the version 6 protocol is the latest.   Thanks      

Bob Miller 2013-03-05T18:43:54Z Vignesh Dhandapani http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12656013 2013-03-05T17:27:21Z 2013-03-05T17:27:21Z

OK, Thanks.

Vignesh Dhandapani 2013-03-05T17:27:21Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12655314 2013-03-05T17:15:03Z 2013-03-05T17:15:03Z

The latest version is 3.0d and is available in the GED-125 CDN Developer Center here http://developer.cisco.com/web/ged-125/documentation

David Lender 2013-03-05T17:15:03Z Vignesh Dhandapani http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12653744 2013-03-05T17:11:38Z 2013-03-05T17:11:38Z

But the document version for GED-125 specification is 3.1a , right ?     Thanks, Vignesh

Vignesh Dhandapani 2013-03-05T17:11:38Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12653161 2013-03-05T16:57:49Z 2013-03-05T16:57:49Z

Yes protocol 6 is the latest GED-125 protocol. Your application should continue to work with ICM 8.5(x) and 9.0(x)

David Lender 2013-03-05T16:57:49Z Bob Miller http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12654371 2013-03-05T16:40:49Z 2013-03-05T16:40:49Z

We are currently running ICM 6 and are moving to ICM 8.5.x.  According to the documentation I have the the GED-125 protocol is version 6.  Does ICM version 8.5.x support protcol version 6?   If we moved to ICM 9.0 does it support protocol version 6?

Bob Miller 2013-03-05T16:40:49Z Vignesh Dhandapani http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12132945 2013-02-19T21:07:39Z 2013-02-19T21:07:39Z

David, I understand that only ASCII (0 - 127) is supported by GED-125 at this time, but would you be able to let us know if there are any plans to support UTF-8 character set also in the upcoming versions ?  We have an application that is required (mandatory) to pass Latin / French characters & hence the question. We could consider passing the encoded string, but with the restrictions about the length ( 40 for String & 210 for ECC), it would bring down the actual characters that we could pass. So is there any other way in which we could achieve passing UTF-8 characters through GED-125 ?    Thanks, Vignesh

Vignesh Dhandapani 2013-02-19T21:07:39Z Vignesh Dhandapani http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12047632 2013-02-18T15:52:03Z 2013-02-18T15:52:03Z

Thanks very much David.  

Vignesh Dhandapani 2013-02-18T15:52:03Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11245076 2013-01-29T14:18:35Z 2013-01-29T14:18:35Z

I checked with UCCE engineering and since we haven’t tested the extended ASCII characters for Call variables, it’s not supported. Only ASCII characters(0-127) can be used with the call variables.

David Lender 2013-01-29T14:18:35Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11206880 2013-01-28T14:44:36Z 2013-01-28T14:44:36Z

The CTI Server guide is pretty clear that only ASCII strings can be used in the 10 – 40 byte peripheral variables and the ECC Variables. However, I’m not sure if that includes the extended ASCII character set (i.e. 128-255) or not. They are stored and passed internally in the CTI Server/PG as Char[] (i.e. Character Array), and since the Char data type in C++ can hold any integer value from 0-255, I would think that the Extended Set should work. UTF-8 is different that ASCII since it is expandable to contain every Unicode character. However, the first 128 characters are downwardly compatible with ASCII. After that they are quite different. So the bottom line is you can definitely use ASCII (i.e. 0-127) and the first 128 characters of UTF-8.

David Lender 2013-01-28T14:44:36Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10141596 2013-01-10T17:05:09Z 2013-01-10T17:05:09Z

Bob, I do not know what SIP has to do with IVR PG interface or how CVP affects the handling of Route Requests coming from your IVR. Perhaps others have experience with this configuaration and will respond. Also, you may wish to post your issue in the Contact Center Technical Forums on Cisco.com here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2013-01-10T17:05:09Z Bob Kmak http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10142076 2013-01-10T16:56:28Z 2013-01-10T16:56:28Z

At a couple of customer sites using SIP we have run into a problem: our IVR PG interface doesn't receive a response to a Route Request. We have been told that a Cisco Voice Portal is part of the deployment and that the responses to our Route Requests are being sent instead to the Cisco VP, which does the call routing. Does this sound familiar and/or feasible? Thanks, Bob Kmak

Bob Kmak 2013-01-10T16:56:28Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9151022 2012-12-06T19:20:35Z 2012-12-06T19:20:35Z

This forum is for IVR PG protocol questions. I suggest you post your question on the cisco.com contact center community forums here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2012-12-06T19:20:35Z Abhishek Malhotra http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9148736 2012-12-06T19:00:08Z 2012-12-06T19:00:08Z

I am not sure if this is the right forum for this question, please redirect me to correct one just in case if this is not. [Repost from CTI OS Forum [url=http://developer.cisco.com/web/ctios/community/-/message_boards/message/9148651]thread[/url]]   This problem is specific to UCCE 8.5: If setup a CTI port as agent device target and if we try to login the agent using Cisco Desktop (Not CAD, just CTI OS Client) then we get following error:   "Error [10151] The LCP Port on CCM Admin for Mobile Agent is not Configured or misconfigured"     But this wasnt the issue with 7.5 and we were able to do agent login with CTI Port as device target. We dont intend to use Mobile Agent but just login UCCE agent to CTI port as the device. Do we know if this is a known issue or if something has changed between 7.x and 8.x release which is causing this?

Abhishek Malhotra 2012-12-06T19:00:08Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7063429 2012-09-25T21:03:38Z 2012-09-25T21:03:38Z

This forum is for ICM PG protocol. If you are a Cisco Partner you can get configuration support from the PDI Helpdesk http://www.cisco.com/web/partners/tools/pdihd.html

David Lender 2012-09-25T21:03:38Z Phani Venigalla http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7067717 2012-09-25T19:46:36Z 2012-09-25T19:46:36Z

Hi,   I am looking for step by step instructions how to configure TFN in ICM/IVR I appreciate for help. Phani

Phani Venigalla 2012-09-25T19:46:36Z