Agent to agent transfer script http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=5027537 2013-06-19T20:17:31Z 2013-06-19T20:17:31Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5195612 2012-02-23T18:17:19Z 2012-02-23T18:15:37Z

This forum is for IVR PG protocol question not ICM scripting. You may wish to post your question in the Contact Center product support forum on cisco.com here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2012-02-23T18:15:37Z Deepak P G http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5027536 2012-01-19T10:32:11Z 2012-01-19T10:31:10Z

  Hi all,   I am working on a ICM script where I use agent to agent transfer node (Right path) to transfer the call to a agent who is in ready state . It is working fine. But when the call hits an agent with 'Not ready', 'Talking' or 'Logged out' state , I would like to use some node which would say 'agent is Not ready' , 'agent is talking ' announcements to agent A. For the above scenario , i would like to know if we can check the agent state of a particular agent (agent B )  before sending to agent to agent node and announce the state of agent B to the agent A. Also can we configure ICM to play different tones by sending label to call manager. Kindly assist. Regards, Deepak

Deepak P G 2012-01-19T10:31:10Z