« Back to IVR PG (GED-125) Questions

RE: New Message from Bob Kmak in Contact Center Enterprise/Hosted/ICM IVR P

Combination View Flat View Tree View
Threads [ Previous | Next ]
No Response to RouteRequest
Answer
1/10/13 4:56 PM
At a couple of customer sites using SIP we have run into a problem: our IVR PG interface doesn't receive a response to a Route Request. We have been told that a Cisco Voice Portal is part of the deployment and that the responses to our Route Requests are being sent instead to the Cisco VP, which does the call routing.
Does this sound familiar and/or feasible?
Thanks,
Bob Kmak
Flag

RE: New Message from Bob Kmak in Contact Center Enterprise/Hosted/ICM IVR P
Answer
1/10/13 5:05 PM as a reply to Bob Kmak.
Bob, I do not know what SIP has to do with IVR PG interface or how CVP affects the handling of Route Requests coming from your IVR.
Perhaps others have experience with this configuaration and will respond. Also, you may wish to post your issue in the Contact Center Technical Forums on Cisco.com here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center
Flag