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Logging in CTIOS Agents
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Brian Peterson
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2/25/10
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Logging in CTIOS Agents
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2/25/10 12:59 AM
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What criterion determines which CTI Sever (7.1.2) a CTI OS agent logs into for a duplexed system? I have done a ton of tests and can report with 100% certainty that it is not round robin and does not balance out perfectly even. If there is a formula or a test the desktop runs while logging in could someone please share it with me?
Thank you for your help in advance.
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David Lender
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RE: New Message from Brian Peterson in Contact Center Enterprise/Hosted/ICM
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2/25/10 1:30 AM as a reply to Brian Peterson.
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DID you mean which CTIOS Server (7.1(2)) rather than CTI Server? If so,
it is random.
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Brian Peterson
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RE: New Message from Brian Peterson in Contact Center Enterprise/Hosted/ICM
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2/25/10 1:53 AM as a reply to David Lender.
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Yes I meant CTIOS Server. Thank you for your help!
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