Hi,
 
our partner is trying to develop 3rd party IVR interface which works pretty well so far for them except some failover scenarios.
 
They observed that when they queue a contact via route request to ICM and PG looses connection between IVR and PG, tasks queued stay in the queue for about 3 minutes before cancelled. Is there a way to have them cancelled immediatelly? 
 
Thanks,
 
Martin Divis