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RE: New Message from Manoj Saravanan in Contact Center Enterprise/Hosted/IC

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How to retrieve ECC and call variables for third party IVR?
Answer
12/8/11 1:33 PM
Hi,
 
I know IVR PG protocol specification has Set
Call Variables. I couldn't locate any methods / function related to Get Call
Variable? How do we retrieve such values in an non-SCI environment?
 
Thanks,
Manoj
Servion
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RE: New Message from Manoj Saravanan in Contact Center Enterprise/Hosted/IC
Answer
12/8/11 5:24 PM as a reply to Manoj Saravanan.
There is no Get Call Variable. Calldata is sent from the PG only when using the Service Control Interface on the RouteRequest, RouteSelect, RunScriptRequest, MicroAppPlay, Connect, events from the ICM(PG) to the VRU.

For the EventData Feed no callvariable information is sent from the PG to the VRU, the VRU sets the call data and sends the info on the SetCallData to the PG
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