How to check various states of a particular agent in ICM script ?

How to check various states of a particular agent in ICM script ?	Deepak P G	1/19/12 10:14 AM
RE: How to check various states of a particular agent in ICM script ?	David Lender	2/23/12 6:18 PM

Deepak P G Posts: 3 Join Date: 1/16/12 Recent Posts	How to check various states of a particular agent in ICM script ? icm icm script agent state Answer 1/19/12 10:14 AM Mark as an Answer Submit Reply with Quote Quick Reply Hi all, I would like to check if we have any node or variable through which we can check the exact state of an agent in ICM script. The one approach i tried is to use the DB look up pointing to AWDB database, but that is not working. Please assist. Regards, Deepak
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David Lender Posts: 44 Join Date: 4/4/08 Recent Posts	RE: How to check various states of a particular agent in ICM script ? Answer 2/23/12 6:18 PM as a reply to Deepak P G. Mark as an Answer Submit Reply with Quote Quick Reply This forum is for IVR PG protocol question not ICM scripting. You may wish to post your question in the Contact Center product support forum on cisco.com here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center
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