Hello,
we have the following problem:
- Some callers have called the agent team FOM but are transferred to other agent team.
- We see that at this AgentTeam FOM for a short time no agent was in status READY and the
call was transferred to Hunt Pilot 4443
In the RouterLogs we see following error:
Error: Script Global_Warten executed for more that 1000 nodes !!!
The questions is why is MaxNodesExecuted is reached when the agents was only for a short time not available?