Edify Sending multiple call messages for same call ID

Edify Sending multiple call messages for same call ID	James Perlowski	6/21/12 12:24 PM
RE: Edify Sending multiple call messages for same call ID	Mark Tindal	6/27/12 2:58 PM

James Perlowski Posts: 1 Join Date: 8/2/08 Recent Posts	Edify Sending multiple call messages for same call ID edify dialog failure Answer 6/21/12 12:24 PM Mark as an Answer Submit Reply with Quote Quick Reply Call failures found in PG log due to receiving multiple call notifications for the same call. It is these “duplicate” call notifications that are resulting in the DIALOGUE_FAILUREs. How can the Edify IVR be analyzed or traced to eliminate the duplicate requests for the same call. Jim Perlowski jperlows@cisco.com
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Mark Tindal Posts: 13 Join Date: 2/16/10 Recent Posts	RE: Edify Sending multiple call messages for same call ID Answer 6/27/12 2:58 PM as a reply to James Perlowski. Mark as an Answer Submit Reply with Quote Quick Reply Call failures found in PG log due to receiving multiple call notifications for the same call. It is these “duplicate” call notifications that are resulting in the DIALOGUE_FAILUREs. How can the Edify IVR be analyzed or traced to eliminate the duplicate requests for the same call. Jim Perlowski [url=mailto:jperlows@cisco.com jperlows@cisco.com[/quote] Hi Jim, I can't comment on the Edify but you'll likely catch the detail behind the dialogue failures by: - Increasing OPC tracing levels to FFFF on the PG - OPCTest Utility on the PG http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00800acafa.shtml - Debug the PGAgent process on the CallRouter at FFFF tracing Not exactly what you asked but I hope some of this helps. Regards MT Mark Tindal Engineering Manager JAMIP
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