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Edify Sending multiple call messages for same call ID

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Edify Sending multiple call messages for same call ID
edify dialog failure
Answer
6/21/12 12:24 PM
Call failures found in PG log due to receiving multiple call notifications for the same call. It is these “duplicate” call notifications that are resulting in the DIALOGUE_FAILUREs.   How can the Edify IVR be analyzed or traced to eliminate the duplicate requests for the same call.

 
Jim Perlowski
jperlows@cisco.com
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RE: Edify Sending multiple call messages for same call ID
Answer
6/27/12 2:58 PM as a reply to James Perlowski.
Call failures found in PG log due to receiving multiple call notifications for the same call. It is these “duplicate” call notifications that are resulting in the DIALOGUE_FAILUREs.   How can the Edify IVR be analyzed or traced to eliminate the duplicate requests for the same call.

 
Jim Perlowski
[url=mailto:jperlows@cisco.com
jperlows@cisco.com[/quote]
 
 
 
Hi Jim,
 
I can't comment on the Edify but you'll likely catch the detail behind the dialogue failures by:
 
- Increasing OPC tracing levels to FFFF on the PG
- OPCTest Utility on the PG   http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00800acafa.shtml
- Debug the PGAgent process on the CallRouter at FFFF tracing
 
 
Not exactly what you asked but I hope some of this helps.
 
Regards
MT
 
 
Mark Tindal
Engineering Manager
JAMIP
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