ANI mapping to agent http://developer.cisco.com/c/message_boards/find_recent_posts?p_l_id= 2013-05-25T04:02:09Z 2013-05-25T04:02:09Z Vishvas Raval http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6323339 2012-08-22T08:22:35Z 2012-08-22T08:22:35Z

Hi All,   We want to map ANI (for a specified caller) to a particular agent so how we can achieve this ? One way is to use hardcoding in script but what we can do if we have many such callers ?? Database can be another way but we want something like xml file or any other configuration file. So it there any such way ?? Please provide with some details.

Vishvas Raval 2012-08-22T08:22:35Z