How to check various states of a particular agent in ICM script ? http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=5027514 2013-05-19T03:52:28Z 2013-05-19T03:52:28Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5195606 2012-02-23T18:18:44Z 2012-02-23T18:14:23Z

This forum is for IVR PG protocol question not ICM scripting. You may wish to post your question in the Contact Center product support forum on cisco.com here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2012-02-23T18:14:23Z Deepak P G http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5027513 2012-01-19T10:14:36Z 2012-01-19T10:14:27Z

Hi all, [color=#800000] [/color] [color=#800000]I would like to check if we have any node or variable through which we can check the exact state of an agent in ICM script. [/color] [color=#800000][/color] [color=#800000]The one approach i tried is to use the DB look up pointing to AWDB database, but that is not working. Please assist.[/color] [color=#800000][/color] [color=#800000]Regards,[/color] [color=#800000]Deepak[/color]

Deepak P G 2012-01-19T10:14:27Z