Edify Sending multiple call messages for same call ID http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=5898287 2013-05-22T14:12:54Z 2013-05-22T14:12:54Z Mark Tindal http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5933323 2012-06-27T14:58:02Z 2012-06-27T14:58:02Z

[quote]Call failures found in PG log due to receiving multiple call notifications for the same call. It is these “duplicate” call notifications that are resulting in the DIALOGUE_FAILUREs.   How can the Edify IVR be analyzed or traced to eliminate the duplicate requests for the same call.   Jim Perlowski [url=mailto:jperlows@cisco.com[/quote]jperlows@cisco.com[/quote[/url]]       Hi Jim,   I can't comment on the Edify but you'll likely catch the detail behind the dialogue failures by:   - Increasing OPC tracing levels to FFFF on the PG - OPCTest Utility on the PG   [url=http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00800acafa.shtml]http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00800acafa.shtml[/url] - Debug the PGAgent process on the CallRouter at FFFF tracing     Not exactly what you asked but I hope some of this helps.   Regards MT     Mark Tindal Engineering Manager JAMIP

Mark Tindal 2012-06-27T14:58:02Z James Perlowski http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5898286 2012-06-21T12:24:33Z 2012-06-21T12:24:33Z

Call failures found in PG log due to receiving multiple call notifications for the same call. It is these “duplicate” call notifications that are resulting in the DIALOGUE_FAILUREs.   How can the Edify IVR be analyzed or traced to eliminate the duplicate requests for the same call.   Jim Perlowski jperlows@cisco.com

James Perlowski 2012-06-21T12:24:33Z