ANI mapping to agent http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=6323340 2013-05-25T06:41:13Z 2013-05-25T06:41:13Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6323999 2012-08-22T13:53:09Z 2012-08-22T13:53:09Z

This forum is for IVR PG protocol not for ICM scripting. You may wish to post your question in the Contact Center product forums Here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2012-08-22T13:53:09Z Vishvas Raval http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6323339 2012-08-22T08:22:35Z 2012-08-22T08:22:35Z

Hi All,   We want to map ANI (for a specified caller) to a particular agent so how we can achieve this ? One way is to use hardcoding in script but what we can do if we have many such callers ?? Database can be another way but we want something like xml file or any other configuration file. So it there any such way ?? Please provide with some details.

Vishvas Raval 2012-08-22T08:22:35Z