I posted this on the CVP forum as well.
I would like understand what are the various monitoring tools /techniques everyone is using for CVP / UCCE suite as a whole. I know there are some tools within Cisco like Support tools, Ops Console /Management console etc.
But is there a total proactive monitoring solution that exists. I want to be able to track a call from the moment it hits the gateway, gets to the CVP IVR, hits the queue & reaches the agent desktop. Since UCCE has multitude of components paritcularly with a comprehensive deployment, add to it all databases & backend hosts for  transactional Webservices, there are several points of failure.
Curious to know how to monitor all of these .