Hi all,
 
I am working on a ICM script where I use agent to agent transfer node (Right path) to transfer the call to a agent who is in ready state . It is working fine. But when the call hits an agent with 'Not ready', 'Talking' or 'Logged out' state , I would like to use some node which would say 'agent is Not ready' , 'agent is talking ' announcements to agent A.


For the above scenario , i would like to know if we can check the agent state of a particular agent (agent B )  before sending to agent to agent node and announce the state of agent B to the agent A. Also can we configure ICM to play different tones by sending label to call manager. Kindly assist.

Regards,
Deepak