How Do I Get Started

If you have a Voice Plus (DVCC) Developer Services subscription you can download the protocol specification and write your socket based application using whatever development platform you prefer. You must have a ICM System in order to test your implementation by configuring the ICM PG to connect to the server running your socket based application.

UCCE Design Guides

A good starting point if you are new to Contact Center is the UCCE Design Guides.UCCE Design Guides

Training

Recommended training includes the following courses. These courses are introductory and provide a general understanding of system architecture and application development requirements. Though not focused entirely on UCCE application development using IVR PG Protocol, these courses provide details that are important to developing for and supporting a UCCE system.

Cisco ICM Product Training Part 1
Cisco ICM Product Training Part 2
Cisco IP Contact Center Enterprise

There are currently 3 proctored exams to validate skills and knowledge in UCCE implementation, development and support. These exams do not currently apply to any Cisco Career Certification.

642-241 UCCED: Unified Contact Center Enterprise Design
642-242 UCCEI: Unified Contact Center Enterprise Implementation
642-243 UCCES: Unified Call Center Enterprise Support