How Do I Get Started
If you have a Voice Plus (DVCC) Developer Services subscription you can download the protocol specification and write your socket based application using whatever development platform you prefer. You must have a ICM System in order to test your implementation by configuring the ICM PG to connect to the server running your socket based application.
UCCE Design GuidesA good starting point if you are new to Contact Center is the UCCE Design Guides.UCCE Design Guides
Recommended training includes the following courses. These courses are introductory and provide a general understanding of system architecture and application development requirements. Though not focused entirely on UCCE application development using IVR PG Protocol, these courses provide details that are important to developing for and supporting a UCCE system.