IP Phone service not working on 9971

RE: IP Phone service not working on 9971

2013-03-13T05:54:44Z

Yep, so your script will need to handle this possibility, i.e. parameter being missing results in the same script action as if parameter is missing but null/empty

RE: IP Phone service not working on 9971

2013-03-12T15:04:55Z

Hi David, I captured working and non-working phones packets. I discovered that if I didn't give any value, phone makes GET requests without adding parameters, so I get http 500 error. [b]Working phone (6941):[/b] GET /PhoneService.asmx/GetPhoneBookResGM?firstname=&lastname=&title=&departmentname= HTTP/1.1 [b]Non-working phone (9971):[/b] GET /PhoneService.asmx/GetPhoneBookResGM HTTP/1.1 HTTP/1.1 500 Internal Server Error Missing parameter: firstname.

RE: Re: New Message from Levent Ozturk in IP Phone Services (IPPS) - IP Pho

2013-02-27T16:03:42Z

The behaviour is phone/firmware specific and not configurable. Just a guess as to whether this is the actual problem. We can perhaps gain some more insight by comparing a network packet capture of a working vs non-working phone - and of course identifying the nature of the failure in the application script (on IIS?) would be the primary troubleshooting avenue.

RE: Re: New Message from Levent Ozturk in IP Phone Services (IPPS) - IP Pho

2013-02-27T07:30:45Z

Hi David, Can we check if optionalValue!=undefined before assuming it has any value (including empty string) on call manager? (We enabled debug on IIS but did not receive any request.) Thanks

RE: Re: New Message from Levent Ozturk in IP Phone Services (IPPS) - IP Pho

2013-02-26T16:00:47Z

Some models handle un-specified input values differently. For example, with a input fields 'requiredValue' and 'optionalValue', if the user submits the screen without putting anything into the optional field, the phone may request either: GET /myService?requiredValue=something&optionalValue= or GET /myService?requiredValue=something This makes a difference in the server-side script, as 'if (optionalValue=="")' might work for the former, but won't for the latter (the optionalValue param was never received and is 'undefined'.) You will want to check if optionalValue!=undefined before assuming it has any value (including empty string)

RE: Re: New Message from Levent Ozturk in IP Phone Services (IPPS) - IP Pho

2013-02-26T11:46:26Z

Hi, 500 means "Internal server error". It looks your web application has a problem to serve the phones request. Try to check logs on the server (eventlog, ...). Mirek

Re: New Message from Levent Ozturk in IP Phone Services (IPPS) - IP Phone S

2013-02-25T18:20:16Z

try with a packet capture with wireshark or so to see what is communicated between phone and webserver On Tue, Feb 26, 2013 at 4:56 AM, Cisco Developer Community Forums < cdicuser@developer.cisco.com> wrote: > Levent Ozturk has created a new message in the forum "IP Phone Services > Questions": -------------------------------------------------------------- > Hi everyone, > We have a custom directory service that is working fine on 6941 and 8945 > but we have problems when with 9971. > Whenever I make a search in the directory service with no criterias given > (no name, no surname, nothing) I always get a "HTTP Error [500]!" error. > Where can I start to look for the problem? > Thanks for your help. > Levent > -- > To respond to this post, please click the following link: > http://developer.cisco.com/web/ipps/community/-/message_boards/view_message/12353134or simply reply to this email.

IP Phone service not working on 9971

2013-02-25T15:56:01Z

Hi everyone, We have a custom directory service that is working fine on 6941 and 8945 but we have problems when with 9971. Whenever I make a search in the directory service with no criterias given (no name, no surname, nothing) I always get a "HTTP Error [500]!" error. Where can I start to look for the problem? Thanks for your help. Levent