Today, I tried to work with this again and now I am getting CiscoIPPhoneError Number="4".

I am aware that this is an authentication error.

Yesterday, I tried to change the authentication server for my phone and thats when I got this error. I removed the authentication server so that the phone uses the default, saved it and have soft/hard restarted my phone multiple times but even then I see this error.

When I look thru WireShark, the request sends credentials fine, but the phone does not even try to forward my credentials to the authentication server anymore.

Edit: It just responds with a CiscoIPPhoneError.

Any ideas...

Thanks,
Max

Edited by: Mayank Sharma on Feb 4, 2009 3:45 PM

Edited by: Mayank Sharma on Feb 4, 2009 3:47 PM

The "Bad request" was actually returned by IE 7. IE doesn't even give me a box to provide user credentials. When I run CGI/Execute using firefox, I get a popup to provide my username and password and then get the CiscoIPPhoneError in the browser.

1. Authentication url for the phone is default, i.e. empty.
2. It looks like it is reachable. It has an IP address instead of a name. I can login on the phone, I can login on CCMUser page.

Enterprise URL: http://<IP>/InformaCast/phone/auth

When I try to test it with a browser, I get UN-AUTHORIZED as a response.

Here's what I did:

1. http://<InformaCast IP>/InformaCast/phone/auth?UserID=msharma&#38;Password=12345&#38;devicename=SEP000AB2E24568

2. It redirects this request to:

http://<CUCM IP>/ccmcip/authenticate.jsp?UserID=msharma&#38;Password=12345&#38;devicename=SEP000AB2E24568

3. I get response: UN-AUTHORIZED

Is there anything else I can check?

Thanks for all your help,
Max

It seems the phone is working ok...this is where I would concentrate:


Until CM returns AUTHORIZED it's not going to work. Things to check:

• Username/pw are correct
• Username/pw are in the correct case (case-sensitive)
• User is not set to change pw on next login/expired pw, etc.
• User is associated to the phone you are attempting to auth for