How to debug service http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=8534175 2013-05-21T14:04:25Z 2013-05-21T14:04:25Z Cindy Brozyno http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8586797 2012-11-15T14:00:16Z 2012-11-15T14:00:16Z

I'm one step closer.  I ran SQL Profiler and did a trace of the service as I ran it.  On the 7942 phones, it ran fine.  On the 8941, I found the issue.  I'm just not sure how to solve it.  Below is the code that runs, then the SQL that goes through the trace. SERVICE PAGE CODE var input = Request.QueryString("input"); var input2 = input * 1;      // I did this math to ensure that the data comes through as a number.  The datatype of the field is numeric(15,0). sql=("SELECT * FROM dbo.vw_User_PinList WHERE PERSON_ID =("+input2+") "); TRACE RESULTS ON 8941 PHONE SELECT * FROM dbo.vw_User_PinList WHERE PERSON_ID =(Nan) select * from SELECT * FROM dbo.vw_User_PinList WHERE PERSON_ID =(Nan) (At this point, the user receives HTTP Connection failed, they try again, and this is what goes through: SELECT * FROM dbo.vw_User_PinList WHERE PERSON_ID =(73220) *********** I then changed the SQL query from requesting Input2 to input, leaving it as a string, to see what it was submitting. Here's what I found: TRACE RESULTS SELECT * FROM dbo.vw_User_PinList WHERE PERSON_ID =(%2073220) select * from SELECT * FROM dbo.vw_User_PinList WHERE PERSON_ID =(%2073220) User gets - http connection failed - tries again. SELECT * FROM dbo.vw_User_PinList WHERE PERSON_ID =(73220) So it looks like there is a Space coming through with the number, only on the 8941 phones. I'm going to try and add a "trim" statement to see if that works.  Any other ideas out there?  all help is much appreciated.  Thank you.  Cindy

Cindy Brozyno 2012-11-15T14:00:16Z Cindy Brozyno http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8533970 2012-11-14T19:46:31Z 2012-11-13T20:14:28Z

Thanks for the suggestion, Sascha.  I did that, but I have no idea what I'm looking at. The only thing I was able to determine is that it takes longer on the 8941 phone than it does on the 7942.  I actually posted the wireshark pics under this post - Phone service - HTTP Connection failed error on 8941 phones - but as of yet have not received any feedback from anyone else on them. I appreciate the suggestion, though.  I tried again, and the exact error being recorded is HTTP Connection Failed.  I reviewed an older post which says suggests it's something in the script failing on the web server.  I know where it's failing, I just don't know why,. The user inputs a number, and clicks submit.  On the 7942 phone, it works fine.  on the 8941, I get the HTTP Connection failed. They hit exit, re-enter the number, hit submit again.  It works fine.  Ideas?

Cindy Brozyno 2012-11-13T20:14:28Z Sascha Monteiro http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8534288 2012-11-13T19:25:48Z 2012-11-13T19:25:48Z

you can start by running a wireshark trace on the server where your ipps is hosted, and analyse the http requests and response from/to the phone

Sascha Monteiro 2012-11-13T19:25:48Z Cindy Brozyno http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8534174 2012-11-13T19:18:15Z 2012-11-13T19:18:15Z

How do you debug a phone service?  My timeclock service utilizes query params & goes to SQL; on newer phones it seems to time out when it needs to return data from SQL. Would like to debug. Suggestions? Thanks.  Cindy

Cindy Brozyno 2012-11-13T19:18:15Z