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Problem Displaying New Line Character on Phones 7942/7962

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Problem Displaying New Line Character on Phones 7942/7962
xml 7942 7962 display callmanager firmware upgradeupgrade
Answer
5/3/11 7:36 PM
We have started finding issues in our Directory Application with "\n" on new phones 7942/7962 when upgraded Call Manager from 4.1(3) to 7.1(5). 

What we have started seeing is that on 7942/7962 the value of "Name" tag for the "DirectoryEntry" tag gets truncated to the following with the last three characters "ath" replaced by "..."

- <DirectoryEntry>
<Name>Lalit Jairath Communicati...</Name> 
<Telephone>58754</Telephone> 
</DirectoryEntry>

Note: the name on the phone screen should display as "Lalit Jairath Communications". The <Name> is coded as "Lalit Jairath" + "\n" + "communications". On phones 7942/7962 the Name below is displayed as intended:

- <DirectoryEntry>
<Name>Lalit Jairath 
Communications</Name> 
<Telephone>58754</Telephone> 
</DirectoryEntry>


However, "\n" still works for both 7940/7960. 

Phone firmware for 7940/60 is 8.1(2) and for 7942/62 is 9.1(1).

Does anybody experience the same and have any clue.

Thanks.
Lalit
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RE: Problem Displaying New Line Character on Phones 7942/7962
Answer
5/3/11 8:01 PM as a reply to Lalit jairath.
I think you will find the new lines are supported on the 7900 phones fine (but the 6900 and 9900 phones are a different story...) What you are seeing sounds like the entry violates the schema length. From the Cisco_IP_Phone_Services_XML_Schema_(XSD) file it shows the Name element of the DirectoryEntry type has a maximum length of 32 characters. Some phones will truncate excess and show this as "..." All of this is phone load dependent for the schema enforcement and XML parsing.
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RE: Problem Displaying New Line Character on Phones 7942/7962
Answer
5/9/11 6:52 PM as a reply to Jeffrey Ness.
Thanks, Jeffrey for your prompt response.

What I want to do is insert a 'new line character' after first/last name as in the following so that the name of the department (Computing) appears on its own, separate line:

Lalit Jairath + '\n'
Computing

Is there a way to do it? [This is less than 32 chars]. As I mentioned the new line character and the name of department on its own line works fine for 7940/7960 phones.

Look forward to..

Thanks.
Lalit
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