Hi,
 
We are working on a caption solution. While my caption/message screen is opened IP phone unable to pass DTMF to called IVR.
 
Enenthough if services screen is opened during call to IVR, Cisco IP phone unable to send DTMF to IVR.
 
Is there any configuration at CUCM end for above issue?
 
Thanks,
Umesh

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Mike Meyer



Michael Meyer
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This is the behavior of the phone. Users can clear the service by pressing the Services key and then the digits will go to the call. Alternatively, they can press the line key to bring the call screen up above the service. It is possible different versions of IP Phone firmware handle this differently. This is document in the Contact Center Express IP Phone Agent User guide since that is a Cisco implementation as an IP Phone Service.